Looking for a Helprace alternative?
If you are part of a team using Google Workspace and are looking for a collaboration tool in Gmail – definitely read on. We have designed this page to help you make a clear and simple decision and explore insights into why customers switch from Helprace to Drag.
Shared Inboxes
Workflow automations and analytics
Works inside Gmail
Kanban boards and tasks
Upload files to cards
Merge cards together
Keeps Gmail labels untouched
Turns solo inboxes into kanban boards
Dedicated email notes and team chat
Quality of support rating (G2)
4.4
4.7
Why Drag is the best Helprace alternative.
Upload files to cards
Sometimes, you may want to refer to certain documents or files while working on emails or tasks. For example, uploading a video recording from a customer in a manually-created task card, so that your Support team can quickly understand what is going on.
Helprace doesn’t allow you to upload files on boards. Drag lets you share files with your in the context of a conversation to close things faster.
Merge cards
Declutter your boards by stacking cards about the same topic into one. Group cards and conversations together like different threads from the same company, or related tasks for the same piece of work. Keep your boards clearer and more organized for your team.
Turn your own inbox into a kanban board
It’s optional, but Drag allows you to turn your own inbox into a kanban board too, in real time. Organize and manage your own tasks, due dates, notes, all in a visual way from Gmail. Helprace only allows you to add extra kanban boards, without adding any value to your own inbox. If you like an organized inbox, Drag is probably the best Helprace alternative for you.
Fit-for-purpose chat and notes
Helprace only has 1 little field to input comments, @mentions and notes about a specific email. But chat and notes are very different things.
You may want to register notes about a meeting with a customer, or write down certain observations about a lead in a pipeline. A simple comments space doesn’t work for that. Drag is the Helprace alternative with dedicated real time team chat and a dedicated space for email note taking.
Simple pricing.
Free
$0
user / month
For small teams that need
the essentials.
- Up to 3 users
- 1 WorkspaceA workspace can be a Shared Inbox, a Google Group, or a custom board.
- Assign, mention, and team chat
- Shared drafts
- Collision detection
- Email tracking
? Plus everything below
Try for Free
Starter
$8
user / month
For teams that need one
shared inbox.
- Unlimited users
- 1 WorkspaceA workspace can be a Shared Inbox, a Google Group, or a custom board.
- Email templates
- Shared tags
- Task cards
- Email notes
- Email checklists
? Everything in Free and below
Try for Free
⭐ MOST POPULAR
Plus
$12
user / month
For teams that want to automate and scale work.
- Unlimited users
- 10 WorkspacesA workspace can be a Shared Inbox, a Google Group, or a custom board.
- 10 automations
- 10 email sequences
- Merge cards
- Upload files
- Team reports
? Everything in Starter and below
Try for Free
Pro
$16
user / month
For teams that want to control their work in Gmail.
- Unlimited users
- Unlimited WorkspacesA workspace can be a Shared Inbox, a Google Group, or a custom board.
- Unlimited automations
- Unlimited email sequences
- Priority support
- Call-back support
? Everything in Plus and below
Try for Free
Free
$0
user / month
For small teams that need
the essentials.
- Up to 3 users
- 1 WorkspaceA workspace can be a Shared Inbox, a Google Group, or a custom board.
- Assign, mention, and team chat
- Shared drafts
- Collision detection
- Email tracking
? Plus everything below
Try for Free
Starter
$10
user / month
For teams that need one
shared inbox.
- Unlimited users
- 1 WorkspaceA workspace can be a Shared Inbox, a Google Group, or a custom board.
- Email templates
- Shared tags
- Task cards
- Email notes
- Email checklists
? Everything in Free and below
Try for Free
⭐ MOST POPULAR
Plus
$15
user / month
For teams that want to automate and scale work.
- Unlimited users
- 10 WorkspacesA workspace can be a Shared Inbox, a Google Group, or a custom board.
- 10 automations
- 10 email sequences
- Merge cards
- Upload files
- Team reports
? Everything in Starter and below
Try for Free
Pro
$20
user / month
For teams that want to control their work in Gmail.
- Unlimited users
- Unlimited WorkspacesA workspace can be a Shared Inbox, a Google Group, or a custom board.
- Unlimited automations
- Unlimited email sequences
- Priority support
- Call-back support
? Everything in Plus and below
Try for Free
How we stack up.
It’s not just us, users on G2 and Capterra are saying the same thing about their experiences. Drag scores higher in the following categories that matter most for customers.
4.5
Overall
out of 5
4.7
Quality of support
out of 5
4.7
Ease of use
out of 5
“I am very excited to have discovered Drag! I am impressed with this simple, cost-effective and infinitely scalable solution to facilitate our global customer service conversations.”
Anton von Rueden
President & COO @ Boosted Commerce
Read story
Drag has award-winning support.
Best-in-class support. We’re always here to help – here’s how to connect.
Get started using Drag today.
Collaborate and make teamwork happen faster, from your inbox.
Get it Free
