Why go for Drag vs Freshdesk?

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First, a high five to the Freshdesk team

The Freshdesk team has built not only a great product, but a great company. After all, 150,000 customers is not an easy thing to achieve. It’s vision to reshape the pricing standards for Help Desk software has really been proven powerful, like founder Girish Mathrubootham wrote about. The question here is “does it make sense for companies working in G Suite to have a standalone Help Desk app?” We believe Drag is the best Freshdesk alternative for G Suite users.

BUT Drag is a simpler Help Desk, right inside Gmail

Here’s how we think.

Imagine a Helpdesk card. What does it look like? For us, it looks like an email converted into a software. When solved, this ticket is turned back into an email to customers.

The question is: why do we have to turn emails into tickets and tickets into emails to provide customer support? What if we power up Gmail with the right features to allow teams to provide Help Desk directly from the place their spend most of their time?

We believe that teams who live and breathe email don’t want to spread things (including Help Desk) across emails plus lots of extra tools. They want to stay in email. Drag is on a mission to give email-focused teams, control of their work in one tool, one place and one way. 

We don’t believe Freshdesk is for everyone. Drag isn’t neither. However, if your company works in G Suite, this page is for you. Drag simplifies Help Desk by making it right inside Gmail. On this page, we will explain why Drag can be a great Freshdesk alternative for some companies.

We hope this helps…


Nick Timms
, Co-Founder @ Drag

The  TOP  reasons why companies use Drag vs. Freshdesk

 REASON #1 

Drag lives in Gmail

Imagine a Help Desk card. What does it look like? For us, it looks like an email converted into a ticket. When closed, this ticket is then turned back into an email to customers. Why do we have to convert emails into tickets, and tickets into emails? Simply because email was not built to be a Help Desk. But Drag solves this. Drag superpowers Gmail to allow teams to manage Help Desk right from inside the place they spend most of their time – Inbox.

 REASON #2 

Work in a visual way

Visual workflows are proven to make your team work faster and happier. Tools such as Trello, Monday.com, Asana and Jira all use a visual way of working, called Kanban. It kicks the ass of traditional lists. Nowadays, almost every task management software offers this and Drag brings this to email also to make your life easier also. Optionally, of course.

 REASON #3 

Drag means more than a Help Desk

Freshdesk is a great Help desk software. But Drag not only is integrated with the tool you spend most of your day – Gmail – but also more than a Help Desk. Drag boards and cards were built to the the building blocks of any workflow. Manage your customers, sales, tasks and more in one tool, one place and one way. From Gmail.

 REASON #4 

Freshdesk is still too expensive

Drag is also a more affordable Freshdesk alternative. With a per user / month pricing, Freshdesk charges you more as you grow your company. Besides, you need to pay for Freshdesk along with other tools (or other products in the Freshdesk suite). With Drag, you save big. We replace lots of tools in one, with a flat pricing, for unlimited users. For a team of 5 using Freshdesk, Trello and Pipedrive, for example, Drag can bring savings up to $250 / month.

 REASON #5 

Drag is easy to learn

Most standalone productivity tools demand a whole lot of resources — time and people — to be properly understood. Smaller companies can’t afford to have team members stopping their work to learn an extra complicated tool. In opposition to that, Drag is simplest. No training required. It’s just Gmail. But with superpowers.

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We created the category of the Everything Inbox for you.

Here is the defining moment…

Here is us defining the category of the Everything Inbox. Our clear vision from day one: Empower teams who live and breathe email, to control their work in one tool, one place and one way.

Reasons to believe in Drag

DragApp Techstars

“The user interface of Drag seamlessly integrates with our workflow at Techstars. I’m not only a big user but also a believer of Drag’s Everything Inbox.”

Clement Cazalot,
Managing Director @Techstars Boston

DragApp Rich Paret

“Teams do their best work when supported by simple but yet powerful tools. Drag takes email, a tool every team is already using, and gives it superpowers.”

Rich Paret, Senior Engineering
Director @Google, GM of @Fabric

DragApp Javier Tordable

“Drag is a fantastic tool to help our teams collaborate better. And it does so right from the email inbox, where so many of us spend most of our time at work.”

Javier Tordable
Technical Director @Google Cloud

5 stars from customers

See what customers are saying about this Freshdesk alternative

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