The best Helpmonks alternative for Gmail users.

Support customers right from Gmail with Drag.

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kanban gmail

Looking for a Helpmonks alternative?

If you only want a Shared Inbox, Live Chat, CRM, and knowledge base and are happy to be between Gmail and another tool, Helpmonks may be a strong option. If you are part of a team using Google Workspace and are looking for a simple Helpmonks alternative – definitely read on. We have designed this page to help you make a clear decision and explore insights into why customers switch to Drag.

Shared Inboxes (eg. [email protected])

Ticket assignment

Workflow automation

Team reports and analytics

Works inside Gmail

Easy setup

No training required

Collaboration cross-domain

Does not store emails

Quality of support rating (G2)

4.3

4.7

Drag is the best Helpmonks alternative if…

Your organization uses Google Workspace

Your team already uses Gmail, and Helpmonks is an extra tool. Their users constantly switch between Helpmonks (to support customers) and Gmail (to check individual emails). Drag is an excellent Helpmonks alternative for Gmail users because it lives in Gmail and stops the unnecessary back and forth.

You need a simple Shared Inbox

Helpmonks is great to handle Help Desk tickets and perhaps project management also. Drag is more specialist: we handle workflows. Our boards bring a series of workflow management features such as tasks, checklists, due dates or file sharing, for teams with email-driven workflows. This means you can also manage tasks, accounts, sales pipelines and other workflows from the same place.

How we stack up.

It’s not just us, users on G2 and Capterra are saying the same thing about their experiences. Drag scores higher in the following categories that matter most for customers.

4.5

Overall
out of 5

4.7

Quality of support
out of 5

4.7

Ease of use
out of 5

“I am very excited to have discovered Drag! I am impressed with this simple, cost-effective and infinitely scalable solution to facilitate our global customer service conversations.”

Anton von Rueden

President & COO @ Boosted Commerce

Read story

Why Drag is the best Helpmonks alternative for Gmail users.

Drag lives in Gmail

Imagine a Help Desk card. What does it look like? For us, it looks like an email converted into a ticket. When closed, this ticket is then turned back into an email to customers. Why do we have to convert emails into tickets, and tickets into emails? Simply because email was not built to be a Help Desk. But Drag solves this. Drag superpowers Gmail to allow teams to manage Help Desk right from inside the place they spend most of their time – Inbox.

kanban gmail
organizing gmail

Work in a visual way

Visual workflows are proven to make your team work faster and happier. The best workflow management tools out there, offer visual ways of working.

Drag is not different. Besides the traditional email list view, Drag brings a visual kanban view to email to make your life easier.

Manage more than incoming inquiries: manage tasks

Front is very good if you want to collaborate on incoming emails or enquiries. Incoming enquiries are the core of most workflows, but sometimes enquiries alone are not enough. In Drag, you have all the context you need around a workflow from one place – emails, contact info, to-do lists, notes, files, external links and more.

groovehq alternative drag app
zendesk alternative gmail

Human customer service

Starting with the service you will be able to provide to your customers. No more ‘reply above this line’ or robotized ways of serving customers. Have human conversations with simple shared inboxes from Gmail.

Besides, if expect to receive fast, human and 5-star support from Helpmonks as a customer, well good luck. In Drag, our Customer Champions are always eager to connect by email, live chat or calls to help you throughout the journey with us.

Easy to set up, easy to use

Forget about endless training sessions to onboard your team to a new customer support tool. Drag not only works in Gmail, but can be set up in a very simply way, saving your team time and energy. Drag is the simplest Helpmonks alternative you will find.

alternative to zendesk

Simple pricing.

Free

$0

user / month

For small teams that need
the essentials.

  • Up to 3 users
  • 1 WorkspaceA workspace can be a Shared Inbox, a Google Group, or a custom board.
  • Assign, mention, and team chat
  • Shared drafts
  • Collision detection
  • Email tracking

? Plus everything below

Try for Free

Starter

$5

user / month

For teams that need one
shared inbox.

  • Unlimited users
  • 1 WorkspaceA workspace can be a Shared Inbox, a Google Group, or a custom board.
  • Email templates
  • Shared tags
  • Task cards
  • Email notes
  • Email checklists

? Everything in Free and below

Try for Free

⭐ MOST POPULAR

Plus

$10

user / month

For teams that want to automate and scale work.

  • Unlimited users
  • 10 WorkspacesA workspace can be a Shared Inbox, a Google Group, or a custom board.
  • 10 automations
  • 10 email sequences
  • Merge cards
  • Upload files
  • Team reports

? Everything in Starter and below

Try for Free

Pro

$15

user / month

For teams that want to control their work in Gmail.

  • Unlimited users
  • Unlimited WorkspacesA workspace can be a Shared Inbox, a Google Group, or a custom board.
  • Unlimited automations
  • Unlimited email sequences
  • Priority support
  • Call-back support

? Everything in Plus and below

Try for Free

Free

$0

user / month

For small teams that need
the essentials.

  • Up to 3 users
  • 1 WorkspaceA workspace can be a Shared Inbox, a Google Group, or a custom board.
  • Assign, mention, and team chat
  • Shared drafts
  • Collision detection
  • Email tracking

? Plus everything below

Try for Free

Starter

$10

user / month

For teams that need one
shared inbox.

  • Unlimited users
  • 1 WorkspaceA workspace can be a Shared Inbox, a Google Group, or a custom board.
  • Email templates
  • Shared tags
  • Task cards
  • Email notes
  • Email checklists

? Everything in Free and below

Try for Free

⭐ MOST POPULAR

Plus

$12

user / month

For teams that want to automate and scale work.

  • Unlimited users
  • 10 WorkspacesA workspace can be a Shared Inbox, a Google Group, or a custom board.
  • 10 automations
  • 10 email sequences
  • Merge cards
  • Upload files
  • Team reports

? Everything in Starter and below

Try for Free

Pro

$18

user / month

For teams that want to control their work in Gmail.

  • Unlimited users
  • Unlimited WorkspacesA workspace can be a Shared Inbox, a Google Group, or a custom board.
  • Unlimited automations
  • Unlimited email sequences
  • Priority support
  • Call-back support

? Everything in Plus and below

Try for Free

Drag has award-winning support.

Best-in-class support. We’re always here to help – here’s how to connect.

💬 Live chat

Ask a question right now.

Start a chat

📧 Email

Get in touch by email.

Send an email

📚 Help center

How-to articles about Drag.

Read articles

📷 Video call

Guided support and Q&A.

Book a time

Get started using Drag today.

Collaborate and make teamwork happen faster, from your inbox.

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