The use of AI in email has changed the workplace. Given the prevalence of email-based work, having reliable tools that automate processes can save time and let you focus on critical tasks.
However, using AI in email isn’t just about finding the right app or platform: users should know how to implement them to actually be more productive. And, of course, the right areas in which to use AI resources.
Sure, you can use AI email management to declutter your inbox and AI in sales to set up connections with customers. But these are basic changes, and there are more robust automations powered by AI models.
Here’s our quick guide on the innovative ways to use AI in email:
Can AI in email help with CSAT scores?
Yes, teams can benefit from using AI resources in email to improve their customer satisfaction rates. That is key for many areas, including customer service email, sales, and marketing. Here’s how:
- Quick recaps: Asking an AI assistant to summarize threads
- Follow-ups: AI can track emails needing follow-up and send reminders
- CRM: users can benefit from smart features that bring up customer history to provide relevant details in replies
- Automated tagging: AI in email helps your inbox operate smarter, by sorting emails into filters based on categories, senders, and priorities
What is sentiment detection and how does it benefit CSAT scores?
Sentiment detection is a key part of AI email management. Beyond simple tagging and email summarizing, AI tools that offer this can help users and teams get a quick glimpse of what’s going on in their inbox and how to deal with said emails.
With Drag’s AI tone detection, your emails are filtered for emotional cues, such as urgency, dissatisfaction, or positivity. Then, you can choose to:
- Add a custom tag
- Send the task to a specific board/user
- Automate a reply based on shared templates
Instead of having to manually triage all incoming mail, you get a better understanding of your inbox through AI, leading to more assertive conversations and overall satisfaction from your customers.
Does AI in email improve response times?
One of the key benefits of using AI in email is making sure you get through your replies more efficiently. AKA: better and faster emails. Teams can benefit from built-in resources in their inbox or opt for AI add-ons to improve their email workflow. That includes:
- AI drafts: have a quick reply ready to review and send based on message keywords
- Auto replies: use AI to filter incoming mail for FAQs and send auto replies with your custom templates
- AI summaries: quickly understand long email threads to offer time-sensitive replies on projects
Is it possible to make AI drafts adaptable to the team’s needs?
Yes, with the right tools. Drag’s AI drafts, for instance, offer context-aware writing suggestions based not only on email keywords and tone, but your writing style and previous email usage. That means your team can focus on fine-tuning these conversations at a faster rate than when writing from scratch.
Turn Gmail into your Team’s Workspace.
- 2.5x faster responses.
- 20 hours less spent per month, per team member.
- 40% more deadlines achieved and happier teams.
What are the benefits of using AI in email marketing?
AI can be a huge gain for email marketers because it helps with audience segmentation, writing and editing assistance and campaign analysis. For instance:
- Customer data analysis: AI gathers and filters user data such as past purchases, engagement, interests, and demographics
- Planning: use AI to create different CTAs and content for a variety of audiences and products
- A/B testing: AI tests different versions of subject lines, images, or CTAs that your team can track for optimization
- Real-time campaign changes: with the right predictive insights from AI tools, marketing teams can check engagement rates and create additional campaign targets
- Data reports: at the end of the campaign, detailed data can offer reliable information for future projects and actionable scaling goals
What’s the ideal method to get good CTAs from AI?
The first step in getting the right email suggestions using AI is having the right AI prompts. Meaning: if you need assistance creating a sales pitch, add your product details, target audience, and desired tone to your prompt. That saves refining time and ensures your emails aren’t generic.
Another great option is having a reliable AI writing assistance built into your email platform. Drag’s AI compose assistant helps users write and edit better emails much faster. Ask the assistant to shorten the message, add context, fix grammar errors, and so on.
How does AI in email impact project management?
Since many teams start and begin their workflows through email, it makes sense to use their shared inbox as a project management tool. And by implementing AI resources into the inbox itself, users can streamline their organization and task management needs. Such as:
- Smart task allocation: automate your priorities across the team based on specific criteria
- Adding tasks to project boards: route tasks to the right space in your ecosystem based on keywords and urgency, add custom tags when needed
- Schedule alignment: create meetings based on team availability directly from email threads
- Update projects automatically: sync files, deadlines, comments, and checklists to task cards without manual entry
How can users get an overview of their workspace with AI?
By asking the right tool. Drag’s co-pilot is an innovative option that brings AI assistance directly to the team’s shared boards. So, for example, when team managers need updates on different workflows, they can ask:
- How many tickets are still open in the helpdesk?
- What tasks are assigned to the IT team?
- Are there any new actions on project X?
And so on. With that, there’s no need to manually go through multiple email threads or board logs. Instead, users can stay in the loop and get actionable insights on what’s going on and how to fix workflow issues.
What’s the difference between basic AI in Gmail and advanced inbox tools?
The amount of customization and flexibility in individual workflows. While Gmail includes basic Gemini AI resources and automations, most teams require additional resources that can adapt to their unique needs, along with collaboration features. With that, a shared inbox software like Drag can offer the best of both.
| Gemini AI | DragApp AI | |
|---|---|---|
| CSAT improvement | Thread summaries, follow-up suggestions, and auto-tagging | Sentiment detection, custom tags, task routing, and auto replies |
| Response time | AI drafts and summarizes threads for faster responses | Context-aware drafts based on tone and style, a writing assistant to adapt messages and FAQ auto replies with custom templates |
| Email marketing | Basic content suggestions and limited segmentation support | Contact management for segmentation, flexible CTA generation with custom fields for different segments, and analytics reports |
| Project management | Sorts emails by keywords and sends reminders | Allocates tasks, routes to boards, aligns schedules, updates projects automatically, and provides AI co-pilot workspace overview |
⚡ Supercharging AI in email with dedicated assistants
A great way to implement AI in email is by using AI email assistants. These tools are add-ons that bring AI capabilities directly to your inbox with zero hassle.
Our solution, HeyHelp, was built especially for Gmail users in need of a reliable way to sort and deal with their emails without leaving the platform. HeyHelp can help with:
- AI triage: automatically tags, archives, and organizes emails for a clean inbox
- AI drafts: find email replies in your voice, ready to review and send
- AI follow-ups: continue conversations by automatically sending timely follow-ups
- AI scheduling: integrates with your calendar to set up meetings and events at the right time for all attendees
Additionally, HeyHelp is self-learning. The more it sorts and drafts replies to your emails, the more it learns about your tone, workflow, and priorities. With time, it becomes an even more efficient AI email assistance.
Going beyond basic AI in email
Yes, AI can help with email drafts and overall inbox summaries, directly with built-in tools like Gemini. However, if you need more robust automations, integration with task management tools, and bigger AI power, opting for add-ons is the best path.
With platforms like shared inboxes and AI email assistants, teams can organize their email-based work, get to their recipients much faster, and set up successful project management processes that keep everyone on track.
FAQs
Can AI in email improve customer satisfaction (CSAT) scores?
Yes, AI in email helps teams improve CSAT by summarizing threads, sending follow-up reminders, accessing customer history, and automatically tagging emails. This drives faster, more accurate, and personalized communication for customer service.
How does sentiment detection in AI email tools benefit my team?
Tone detection in AI email tools identifies cues such as urgency, dissatisfaction, or positivity, going further than standard keywords. Teams can use this to allocate and prioritize tasks or automate replies, which saves time in inbox management.
Can AI in email speed up response times?
It’s one of the main use cases of AI in email. AI drafts quick replies and summarizes long email threads, allowing teams to respond faster and focus on critical tasks, ultimately improving workflow efficiency.
Can AI in email streamline project management?
AI in email can automate email-based task allocation, align schedules, update project details automatically, and provide workspace overviews. This reduces repetitive work and ensures teams stay on top of deadlines and priorities.
What’s the difference between AI in Gmail and advanced inbox tools like DragApp?
Gemini AI in Gmail offers thread summaries, basic drafts, follow-ups, and auto-tagging. Meanwhile, tools like DragApp AI provide sentiment detection, context-aware drafts, customizable templates, project management integration, and workspace co-pilot features, bringing more flexibility and productivity for teams.
Collaborate better on Gmail with Drag
- 2.5x faster responses.
- 20 hours less spent per month, per team member.
- 40% more deadlines achieved and happier teams.
