Help center
A help center that writes itself
Most help centers are static FAQ dumps that go stale in weeks. Drag's help center is built from the same AI brain that reads your emails, understands your workflows, and resolves your tickets. Every article is grounded in real customer conversations, not assumptions.
- 200,000+ users
- 4.7 on G2
- No credit card
Knowledge-powered
One brain, infinite answers.
The Drag AI knowledge base powers both your agent AND your help center. When a customer searches for help, they get answers grounded in your actual data.
Real data
Grounded in real conversations
Your help center draws from your team's actual email conversations (anonymized), resolved ticket history, and uploaded documentation. Answers reflect how your team really solves problems, not how someone guessed they should be solved.
AI-drafted
AI writes the first draft
Other help centers require manual article writing. Drag's help center auto-suggests articles based on recurring questions it detects in your inbox. The AI writes the first draft. Your team reviews and publishes.
Your knowledge
Your docs, SOPs, and policies
Upload your product documentation, standard operating procedures, and company policies. The AI indexes everything and surfaces the right answer when customers search, no matter where the information lives.
Your shared inbox, accessible from any AI tool.
Connect your inbox to the AI tools your team already uses. Read, reply, assign, and resolve through MCP, API, or Drag Agent.
Drag Agent
Classifies, drafts, and resolves tickets end-to-end.
MCP Server
25 tools for read + write access from any AI client.
REST API
Boards, threads, contacts, automations. Webhooks included.
AI Drafts
Reads the thread, drafts a reply in your team's tone.
Auto-classification
Tagged by intent, sentiment, and urgency automatically.
Knowledge base
Answers grounded in your docs, emails, and tools.
Semantic search
AI-powered search, not keyword matching.
Traditional help centers use keyword search. Customers type “refund” and get every article mentioning the word. Drag uses semantic search powered by the same AI that reads your emails.
When a customer searches your help center, Drag AI understands their intent, not just keywords. A search for “I want my money back” returns your refund policy, even if the article never uses the word “money.”
When no article exists for a question, the AI generates an answer in real-time from your knowledge base. Customers get help instantly. Your team sees the gap and can publish a proper article later.
Over time, the system learns which answers actually resolve issues and which ones lead to escalation. Articles that don't help get flagged for revision. Articles that deflect tickets get promoted.
Understands intent
Semantic search returns the most relevant answer, not a list of articles that happen to share a keyword.
AI-generated fallback
When no article exists, the AI generates an answer from your knowledge base in real-time.
Learns what works
Tracks which answers actually resolve issues and promotes effective content automatically.
Surfaces gaps
Identifies topics customers ask about that have no articles yet, so your team can fill them.
Auto-generated content
Auto-generated from your inbox.
Your help center stays fresh because it's connected to the same brain that reads every email your team sends and receives.
Smart suggestions
Article suggestions
AI detects recurring questions in your inbox and drafts help center articles automatically. Your team reviews, edits, and publishes. No blank-page syndrome.
Coverage gaps
Gap detection
Identifies topics customers ask about via email that have no help center coverage yet. Prioritized by frequency so you close the biggest gaps first.
Always current
Freshness alerts
Flags articles that contradict recent conversations or policy changes. Your help center never drifts out of date because the AI is always comparing articles against live data.
Global reach
Multi-language
AI translates articles into your customer's language in real-time. No separate translation workflow, just one set of articles that serves every market.
Smart escalation
Seamless escalation to humans (or agents).
When self-serve doesn't resolve the issue, the transition to human support is seamless, not a dead end.
Customer reads the article
If the help center article resolves their issue, the ticket is deflected and your team never has to touch it.
Escalate with full context
The customer clicks one button to escalate. Your team sees exactly which articles they already read. No “please describe your issue again.”
Drag Agent tries first
Before a human even sees the escalation, Drag Agent can attempt to resolve it using context from the help center visit plus your full knowledge base.
Human picks up seamlessly
If the agent can't resolve it, a human gets the full picture: articles read, AI's attempted resolution, customer context, and conversation history.
Gmail-native
Built for teams in Gmail.
No separate admin panel. Manage your help center from the same place you manage everything else.
No context switch
Manage from Gmail
Create, edit, and publish help center articles without leaving Gmail. The same workspace your team already uses for email, WhatsApp, and tasks.
Single source
One knowledge base
Articles use the same knowledge base that powers AI drafts, co-pilot, and Drag Agent. Update once, reflected everywhere.
Measure impact
Deflection analytics
See which articles actually deflect tickets and which ones don't. Track search queries, article views, escalation rates, and customer satisfaction.
Your brand
Custom branding
Your logo, your colours, your domain. The help center looks like yours, not ours. Embed it on your website or host it on a custom subdomain.
“Drag is the workflow extension of my dreams, bringing together Gmail + Trello to create organizational magic!”
Madison Ingraham
Data Admin & IT, CBH Homes
See AI in your inbox.
Drafts, classification, summaries, co-pilot, all included. No extra cost, no per-agent pricing.
200,000+ users · 4.7 on G2 · CASA & SOC 2 certified
