Help center
A help center that's live this afternoon
Import your articles from Zendesk, Hiver or Front, hand it your policy documents, and it starts answering customers on your own domain today. The same knowledge drafts your team's replies in Gmail.
- 200,000+ users
- 4.7 on G2
- No credit card
Migration
Import the knowledge base you already have.
You should not have to rewrite four years of articles to change tools. Export a file from Zendesk, Hiver, Front, Help Scout or Freshdesk and upload it once.
Import
Export a CSV. Upload it once.
Drag reads a CSV, JSON or ZIP export from any of the main help desks, and a plain CSV with title, body and category columns from anything else. The export steps for each tool sit inside the import screen, so nobody has to go hunting through a competitor's settings.
Hiver
Zendesk
Front
Help Scout
FreshdeskWhat usually breaks
Images and internal links are handled.
Every image is copied onto Drag rather than left pointing at your old provider, and links between your articles are rewritten to their new addresses. Video embeds are kept. Duplicate titles are skipped instead of imported twice.
Your shared inbox, accessible from any AI tool.
Connect your inbox to the AI tools your team already uses. Read, reply, assign, and resolve through MCP, API, or Drag Agent.
Drag Agent
Classifies, drafts, and resolves tickets end-to-end.
MCP Server
47 tools for read + write access from any AI client.
REST API
Boards, columns, cards, tags, and email sequences over REST.
AI Drafts
Reads the thread, drafts a reply in your team's tone.
Auto-classification
Tagged by intent, sentiment, and urgency automatically.
Knowledge base
Answers grounded in your docs, emails, and tools.
Writing articles
A proper editor, not a text box.
Write the way you already write, and decide article by article what the AI is allowed to repeat.
Editor
Headings, tables, callouts and embeds.
Type a forward slash to insert a block: headings, bulleted and numbered lists, tables, images, video embeds and callouts. Images resize by dragging. Drafts save as you type, and you publish from the same screen.
Control
Choose which articles the AI can quote.
Every article has its own switch. Turn one off and it stays published for people to read, but the AI stops using it. That matters for anything under legal review, seasonal, or still being decided internally. Snippets and uploaded files work the same way.
One knowledge base
It answers your customers and writes your replies.
The same index serves both. A customer asks on your portal and gets an answer with its sources. Your team gets a draft in Gmail from exactly the same knowledge, so anything you improve for one improves the other.
Ask AI
An answer, and where it came from.
Everything is indexed by meaning rather than keywords, using a multilingual model, so a customer can ask in Spanish and match an answer written in English. AI shows every source it used. If nothing is a close enough match it says so rather than making something up.
One knowledge base
The same article drafts your team's email.
This is what a standalone knowledge base cannot do. The article that answers a customer on your portal is the same source the AI uses when drafting a reply in Gmail. Update it once and both improve, with no second system to keep in sync.
Where answers come from
It learns from what you have already written.
Nobody has time to write forty articles before launch. Hand Drag your documents and let it read the replies your team has been sending for years.
Everything else
Documents, and the replies you already sent.
Your published articles, uploaded PDF, CSV or TXT policy documents, summaries of past conversations, and the tone and rules your team has written down. All four are read on every draft.
Impact
See what never became a ticket.
Every question answered on the portal is a conversation your team did not have. It is measured next to the numbers you already watch.
Reports
Next to your response times, not in a separate tool.
First response, average response and resolution time are in Reports today. Ticket deflection sits alongside them as the Intelligence layer rolls out, so you can weigh what customers solved themselves against what still reached your team.
Branding
It's your help center. Nothing on it says Drag.
Your logo, your colour, your domain. Customers never see a third party product, and search engines index the pages as yours.
Your domain
help.yourcompany.com, with SSL.
Point a CNAME and the portal serves from your own subdomain, with a certificate issued automatically. Set a brand colour and it runs through the search field, the category pills and every link. The Powered by Drag badge can be switched off.
Drag AI
The inbox your team and your AI work in together
Shared inbox, boards, live chat, and WhatsApp with AI included, in Gmail and beyond, plus an MCP server your AI tools can drive.
