Enterprise AI meets team email

Connect your shared inbox to Microsoft Copilot. Manage team email from the AI platform your organisation already trusts.

Start free trial See it in action ↓

Microsoft Copilot

Show me our support team's performance metrics for this month. Compare to last month.

Here's your Support board performance for April vs March:

Metric	April	March	Change
Threads received	312	287	+8.7%
Avg response time	18m	24m	-25% ✓
First response time	6m	11m	-45% ✓
Resolution rate	94%	89%	+5.6% ✓
SLA breaches	3	8	-62% ✓

Performance improved across all metrics. The response time improvement correlates with the new assignment automation you enabled on April 3rd. Want me to generate a report for your team lead?

Use cases

What you can do with Copilot

Executive reporting

Pull formatted performance reports from a conversation. Response times, volume, resolution rates -- ready to share.

Monthly support metrics, compare April to March, format as a table

Compliance and audit

Track SLA adherence, identify breaches, and generate audit-ready summaries of your team’s email operations.

All SLA breaches this quarter with thread details and root causes

Cross-team coordination

Manage shared inboxes for support, sales, and ops from one AI interface. Switch boards with a prompt.

Unread threads across all boards, grouped by team

Automated triage

Let Copilot classify incoming emails and assign them based on rules you define in natural language.

Assign billing emails to Finance, product feedback to Product, escalations to me

Setup

Get started in 3 steps

Get your API key

Get your API key from app.dragapp.com → Settings → Integrations

Add DragApp as an MCP connection

Add DragApp as an MCP connection in Copilot Studio (refer to Microsoft’s MCP documentation for the current configuration format).

Start using DragApp

DragApp tools become available in your Copilot conversations.

Why this combination

Why Copilot + Drag

For enterprise teams already invested in Microsoft 365, Copilot is where AI work happens. Adding your shared inbox to Copilot means email management sits alongside your existing Microsoft workflows -- Teams, Outlook, SharePoint.

DragApp bridges the gap between Gmail-based shared inboxes and Microsoft’s AI platform. Your support team uses Gmail; your management uses Copilot. Now they connect.

Copilot’s structured output is particularly strong for reporting. Ask for a performance comparison and you get a formatted table ready to paste into a Teams message or a PowerPoint slide. That’s the enterprise workflow DragApp’s analytics tools were built for.

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