Works with Copilot Studio
Your shared inbox, inside Microsoft Copilot
Add Drag to a Copilot Studio agent as an MCP tool, then ask it what’s waiting on support@, hand it out and draft the replies.
Who's waiting longest on support@? Assign the three oldest to Sarah and draft replies.
Found 3 unanswered threads on Support:
✓ All 3 assigned to Sarah Chen
✓ 3 drafts ready. I'll ask before sending.
used: list_threads · update_card
See it work
Ask in Copilot. It happens in Drag.
Every answer comes from your team’s Drag boards, and every change lands back in Drag where the whole team can see it.
Summarize the unread threads on our Support board and tell me which need a reply today
Found 3 unread threads on Support:
Daniel's is the most urgent. Want a draft?
used: list_threads · get_thread
Setup
Add it to an agent in a few minutes
Add an MCP tool
In Copilot Studio, open your agent’s Tools page, select Add a tool, then New tool, then Model Context Protocol.
Point it at Drag
Name it Drag, add a short description, enter https://app.dragapp.com/mcp as the Server URL, and choose OAuth 2.0 with Dynamic discovery. Select Create.
Connect and add
Select Create a new connection, enter your Drag API key once on Drag’s connect page, then select Add to agent.
Why this combination
Why Copilot + Drag
For teams that run on Microsoft 365, Copilot is where AI work happens. A Copilot Studio agent with Drag puts your Gmail shared inbox next to Teams, Outlook and SharePoint.
Your support team works in Gmail and your managers work in Microsoft. Drag connects the two: the agent sees assignments, labels and columns across support@, sales@ and info@, with 47 tools for triage, replies, tasks, WhatsApp and reporting.
Ask for this week’s response times by teammate and the agent answers from Drag’s reports, ready to paste into a Teams message or a slide.
Also works in
Drag · with Varley
The inbox your team and Varley work in together
Shared inbox, boards, live chat and WhatsApp for Gmail teams, with Varley, Drag’s AI, included from $18. Plus an MCP server your own AI tools can drive.
Frequently asked questions
How do I add Drag to Copilot?
In Copilot Studio, open your agent’s Tools page and add a new Model Context Protocol tool with https://app.dragapp.com/mcp as the Server URL and OAuth 2.0 with Dynamic discovery. Create a new connection, enter your Drag API key once on Drag’s connect page, and add the tool to the agent.
Which Copilot can use Drag?
Drag connects to agents you build in Microsoft Copilot Studio, which supports MCP servers over Streamable HTTP, the transport Drag uses. You can then publish the agent to the channels your organization uses.
Do I need a Drag account?
Yes. The connector works on your team’s Drag boards, so you need a Drag account and an API key. Drag starts with a 7-day free trial, no card needed.
Does it work in Claude or ChatGPT too?
Yes. The same server connects to Claude as a custom connector and installs from ChatGPT’s Plugin Directory.