WhatsApp and email, on the same board

Your whole team manages WhatsApp conversations from one place. Same assignment, same tags, same automations, same analytics. One workflow for both channels.

Try it free Book a demo

240,000+ users since 2017
4.7 on G2
No credit card

Rachel Martinez

SUPPORT

Hi, my parcel says delivered but nothing has arrived. Can you check?

Just now

Lisa Park

SUPPORT

Hi, is my order still arriving Thursday? The tracking has not updated since Monday.

9:12

Accounts Payable

BILLING

Invoice #INV-2026-0412Please find attached the invoice for September services

Tom Bradley

BILLING

Can you resend the receipt to this number?

11:40

Maya Singh3

SALES

Bulk order pricing for Q4We are looking at 400 units and would like to understand the tiers

Tue

Rachel Martinez

SUPPORT

Following up on the replacement part, any news?

Mon

DevOps Team4

FEATURE

API rate limit increase requestWe are hitting the 1000 req/min ceiling during peak

Chris Muller

Sending the delivery photo now, one moment

Fri

Works with

via MCP

One inbox for every channel.

Shared WhatsApp inbox

Your whole team manages WhatsApp conversations from one place. No more passing phones around or sharing login credentials. Each conversation becomes a card on your board. Assign, tag, and track it the same way you handle email.

Lisa Park

Hi, is my order still arriving Thursday?09:12

The tracking has not updated since Monday.09:12

Checking now, one moment.09:20

It is out for delivery today, arriving before 6pm. Tracking was stuck on the courier side.09:24

Perfect, thank you!09:26

Unified workflow

Same workflow, different channel

WhatsApp conversations sit alongside email on the same board. Same assignment, same tags, same automations, same analytics. One workflow for both channels. Your team doesn't need to learn a new tool or switch between apps.

Lisa Park

9:12

Hi, is my order still arriving Thursday? The tracking has not updated since Monday.

Support

Accounts Payable

Invoice #INV-2026-0412 Please find attached the invoice for September

Billing

Tom Bradley

11:40

Can you resend the receipt to this number?

Billing

Sofia Andersson3

Tue

Bulk order pricing for Q4 We are looking at 400 units and would like to understand

Sales

Ryan O'Neill

Mon

Is the store open on the bank holiday?

Support

Rachel Martinez

Mon

Following up on the replacement part, any news?

Support

DevOps Team4

API rate limit increase request We are hitting the 1000 req/min ceiling

Feature

Procurement

Renewal quote for 12 seats Could you send an updated quote before Friday

Billing

Sofia Andersson

Fri

Sending the delivery photo now, one moment

Tom Bradley

Thu

Thanks, that sorted it

Lisa Park

Wed

Re: Address change on order ORD-8842 Confirmed, the new address is on the order

Warehouse

Wed

Stock count for SKU-4410 Counted and reconciled, 218 units on hand

Channel analytics

WhatsApp analytics

Track response times, conversation volume, and team workload across WhatsApp. The same reports you get for email. See which agents handle the most WhatsApp conversations, average reply time, and resolution rates.

CardsActivityTagsUsers

SupportAll

Aug 11, 2026 – Sep 9, 2026Business hours only

Download

AssignedEmails sentFirst response timeAvg response timeResolution time

12m 40sAvg response time↓18%

214Cards

Avg response time

6m 12s

9m 48s

14m 5s

21m 30s

Details

Card Name	Response Sent At	Response Time	Response Type
Lisa Park	9 Sep 9:24 am	12m	Next response
Invoice #INV-2026-0412	9 Sep 8:51 am	6m 20s	First response
Tom Bradley	9 Sep 8:14 am	4m 5s	First response
API rate limit increase request	8 Sep 5:02 pm	41m	Next response

auto_awesomeAI + Developers

Your shared inbox, accessible from any AI tool.

Connect your inbox to the AI tools your team already uses. Read, reply, assign, and resolve through MCP, the API, or Varley.

+Any MCP client

Varley Agents

Varley classifies, drafts, and resolves conversations end to end.

hexagon

MCP Server

47 tools for read + write access from any AI client.

data_object

REST API

Boards, columns, cards, tags, and email sequences over REST.

auto_awesome

AI Drafts

Reads the thread, drafts a reply in your team's tone.

Set up in minutes, not weeks.

Connect your WhatsApp Business number and start collaborating immediately.

Connect your WhatsApp Business number to Drag. No API configuration, no developer needed. Every incoming WhatsApp message creates a card on your board. Assign, tag, reply, and track, all from Gmail.

Your team can manage email and WhatsApp from the same workspace without switching between apps. The same automation rules that route your emails can route WhatsApp conversations. The same tags that organise your inbox organise your WhatsApp. The same reports that track email performance track WhatsApp performance.

For teams that handle customer communication across multiple channels, this means one place to see everything, one set of workflows to maintain, and one dashboard to monitor team performance.

“Drag is the workflow extension of my dreams, bringing together Gmail + Trello to create organizational magic!”

Madison Ingraham

Data Admin & IT, CBH Homes

Related features

All features →

Shared inboxManage shared emails from inside GmailExplore →Shared contactsUnified contact list across email and WhatsAppExplore →AutomationsAuto-tagging, auto-routing, auto-responder, SLA rulesExplore →

Drag · with Varley

The inbox your team and Varley work in together

Shared inbox, boards, live chat and WhatsApp for Gmail teams, with Varley, Drag’s AI, included from $18. Plus an MCP server your own AI tools can drive.

Start free trial Book a demo

7-day trial, no card required4.7 · 1,200+ reviews

Gmail extension

Web app

Desktop

iOS + Android

API

MCP server: works with Claude, ChatGPT, Gemini, Copilot, Cursor