WhatsApp and email, on the same board

Your whole team manages WhatsApp conversations from one place. Same assignment, same tags, same automations, same analytics. One workflow for both channels.

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200,000+ users
4.7 on G2
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Customer Support

WhatsAppCustomer Support

Lisa Park · +1 555-012-3456

SUPPORTHi, I wanted to check on my order status for...

Read

Tom Bradley · +44 20 7946 0958

SHIPPINGThanks for the quick reply! The tracking number...

Read

15m

Rachel Martinez · +1 555-987-6543

BILLINGCan I get an invoice for last month please?

Delivered

Daniel Okonkwo · +234 801 234 5678

SALESWe need to discuss the enterprise plan pricing...

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Maya Singh · +91 98765 43210

PRODUCTThe onboarding guide was really helpful, just one...

Delivered

Chris Muller · +49 170 1234567

SUPPORTHallo, ich habe eine Frage zu meinem Account...

Read

Works with

via MCP

One inbox for every channel.

Shared WhatsApp inbox

Your whole team manages WhatsApp conversations from one place. No more passing phones around or sharing login credentials. Each conversation becomes a card on your board. Assign, tag, and track it the same way you handle email.

WhatsAppTeam Inbox

Lisa Park

Hi, I placed an order yesterday but haven't received a confirmation email yet.

10:24 AM

Hi Lisa! Let me look into that for you right away.

10:25 AM✓✓

Assigned to SarahWHATSAPP

Unified workflow

Same workflow, different channel

WhatsApp conversations sit alongside email on the same board. Same assignment, same tags, same automations, same analytics. One workflow for both channels. Your team doesn't need to learn a new tool or switch between apps.

Customer Support

All Channels

Lisa ParkOrder confirmation missing

WHATSAPP10:24 AM

Tom BradleyRe: Invoice #2847 - payment terms

EMAIL10:18 AM

Daniel OkonkwoNeed API docs for webhook setup

EMAIL9:55 AM

Channel analytics

WhatsApp analytics

Track response times, conversation volume, and team workload across WhatsApp. The same reports you get for email. See which agents handle the most WhatsApp conversations, average reply time, and resolution rates.

Tom Bradley

Can we get a discount on the annual plan? We're renewing 3 seats.

lockINTERNAL NOTE

Marcus This customer is on the VIP list. Approve 15% discount.

Of course! I can offer 15% off the annual plan for your renewal.

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Your shared inbox, accessible from any AI tool.

Connect your inbox to the AI tools your team already uses. Read, reply, assign, and resolve through MCP, API, or Drag Agent.

+Any MCP client

Drag Agent

Classifies, drafts, and resolves tickets end-to-end.

hexagon

MCP Server

25 tools for read + write access from any AI client.

data_object

REST API

Boards, threads, contacts, automations. Webhooks included.

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AI Drafts

Reads the thread, drafts a reply in your team's tone.

Set up in minutes, not weeks.

Connect your WhatsApp Business number and start collaborating immediately.

Connect your WhatsApp Business number to Drag. No API configuration, no developer needed. Every incoming WhatsApp message creates a card on your board. Assign, tag, reply, and track, all from Gmail.

Your team can manage email and WhatsApp from the same workspace without switching between apps. The same automation rules that route your emails can route WhatsApp conversations. The same tags that organise your inbox organise your WhatsApp. The same reports that track email performance track WhatsApp performance.

For teams that handle customer communication across multiple channels, this means one place to see everything, one set of workflows to maintain, and one dashboard to monitor team performance.

“Drag is the workflow extension of my dreams, bringing together Gmail + Trello to create organizational magic!”