Email management
More than email. A complete communication hub.
Reply as any alias, track opens and clicks, send sequences, use templates. All from the inbox your team already lives in.
- 200,000+ users
- 4.7 on G2
- No credit card
Every email tool your team needs, built in.
Send as
Send as anyone
Reply as support@, sales@, billing@, or as another team member. Define default reply addresses per board. The customer always sees the right sender, regardless of which team member is actually typing the response.
Read receipts
Email tracking
Know exactly when a customer opens your email and which links they click. Tracking data appears directly on the card: open count, last opened, link clicks. Follow up at the right moment, not at random.
Privacy
Private emails
Take a shared conversation private when needed. Continue in your personal inbox without losing the context from the shared board. When the private conversation resolves, bring it back to the shared board for the team.
Your shared inbox, accessible from any AI tool.
Connect your inbox to the AI tools your team already uses. Read, reply, assign, and resolve through MCP, API, or Drag Agent.
Drag Agent
Classifies, drafts, and resolves tickets end-to-end.
MCP Server
47 tools for read + write access from any AI client.
REST API
Boards, threads, contacts, automations. Webhooks included.
AI Drafts
Reads the thread, drafts a reply in your team's tone.
Auto-classification
Tagged by intent, sentiment, and urgency automatically.
Knowledge base
Answers grounded in your docs, emails, and tools.
Complete email toolkit
Templates, sequences, tracking. All built in.
Email management that turns Gmail into a team communication hub.
Email management in Drag goes beyond organising messages. Templates let your team send consistent responses in seconds. Sequences automate multi-step follow-ups. Tracking tells you whether a customer opened your email and clicked a link.
Together, these tools turn Gmail from a personal inbox into a team-wide communication hub. Your sales team sends sequences to prospects and tracks engagement. Your support team uses templates to handle common questions consistently. Your operations team manages billing aliases and tracks whether invoices were opened.
All of this happens inside Gmail. No separate email marketing tool for sequences. No separate tracking pixel service. No separate template library. One tool, one login, one workflow, and your team is already there.
“Drag has empowered our team to collaborate on projects across the Onboarding process, resulting in increased Sign Up to Go Live times and very happy clients.”
Holly Jenkins
Chief Operating Officer, Waste Logics
More features you will love
The inbox for teams and agents.
AI drafts, classification, and summaries included on all plans. 7-day free trial, no credit card required.
200,000+ users ·4.7 · 1,200+ reviews· CASA & SOC 2 certified
