Handle support emails without leaving your editor

You’re deep in code. A support ticket comes in. With DragApp in Cursor, you read it, draft a reply, and get back to work -- without switching a single tab.

Start free trial See it in action ↓

Cursor

Show me the latest email on Support about API issues.

Found 1 matching thread:

DevOps Team -- "API rate limit increase request"

From: ops@acme.com · 1h ago · [ENGINEERING]

"We are hitting the 1000 req/min ceiling during peak hours (2-4pm UTC). Our current plan allows 1000 req/min but we need 5000. Can you advise on upgrading or if there's an enterprise endpoint?"

Attachments: rate_limit_logs.csv

Want me to draft a reply? I can reference the API docs if you tell me where they are.

Use cases

What you can do with Cursor

Context-switch killer

Read and reply to support emails from inside Cursor. No browser tab, no Gmail, no lost focus.

Latest email on Support from the DevOps team

Bug report triage

Scan incoming bug reports, prioritise by severity, assign to the right developer -- all from your editor.

Unread emails tagged BUG on Product Feedback, sort by urgency

Technical drafting

Draft technical replies with code snippets, API references, and precise language -- Cursor’s strength.

Reply with the correct API endpoint and rate limit documentation

Sprint-aware support

Check what support issues relate to the code you’re working on right now.

Search for any emails mentioning the billing API in the last week

Setup

Get started in 3 steps

Get your API key

Get your API key from app.dragapp.com → Settings → Integrations

Add to .cursor/mcp.json

Add the DragApp MCP server to your Cursor configuration.

Restart Cursor

Restart Cursor. DragApp tools appear in MCP panel.

.cursor/mcp.json

{
  "mcpServers": {
    "dragapp": {
      "command": "npx",
      "args": ["-y", "@dragapp/mcp-server"],
      "env": { "DRAG_API_KEY": "your-key-here" }
    }
  }
}

Why this combination

Why Cursor + Drag

Developers hate context switching. Every tab switch, every app change, every notification that pulls you out of flow costs 15-25 minutes of recovery time. Cursor + DragApp eliminates the worst one: email.

When a support ticket references a bug in the code you’re literally looking at, being able to read the email, check the stack trace, fix the code, and draft a reply -- all without leaving Cursor -- is the workflow developers have always wanted.

This isn’t about managing a full support operation from Cursor. It’s about handling the emails that are about your code, from the tool where your code lives.

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