Manage your shared inbox from ChatGPT

The AI tool you already use, now connected to your team’s email. Read, reply, assign, and report -- without opening Gmail.

Start free trial See it in action ↓

ChatGPT

What did our support team handle this week? Show me response times and any SLA breaches.

Here's your Support board summary for this week:

Volume: 47 threads received, 43 resolved

Avg response time: 23 minutes (down 15% from last week)

First response time: 8 minutes

SLA breaches (2):

1. Thread from Acme Corp -- "Contract renewal terms" -- 6h 12m response time (SLA: 4h)

2. Thread from GlobalTech -- "Data export request" -- 5h 45m response time (SLA: 4h)

Both breaches occurred on Monday during peak volume. Want me to pull up those threads so you can review them?

Use cases

What you can do with ChatGPT

Weekly reporting

Ask ChatGPT for your team’s performance summary -- response times, volume, resolutions -- and get it in seconds.

Support team performance this week vs last week

Batch assignment

Assign emails by topic, sender, or urgency without opening your inbox. ChatGPT identifies and executes.

Assign all billing emails to finance team, move VIP threads to Priority

Email search

Find any conversation across your shared inbox using natural language. No filters, no advanced syntax.

Find the thread from Lisa about the product demo last Tuesday

Draft and send

ChatGPT reads the email thread, drafts a reply in context, and sends it through your shared inbox.

Reply to the latest email from Acme -- we'll have the proposal ready by Friday

Setup

Get started in 3 steps

Get your API key

Get your API key from app.dragapp.com → Settings → Integrations

Add DragApp as an MCP connection

Add DragApp as an MCP connection in ChatGPT Desktop app settings.

Restart ChatGPT

Restart ChatGPT. DragApp tools become available in your conversations.

{
  "mcpServers": {
    "dragapp": {
      "command": "npx",
      "args": ["-y", "@dragapp/mcp-server"],
      "env": { "DRAG_API_KEY": "your-key-here" }
    }
  }
}

Why this combination

Why ChatGPT + Drag

ChatGPT is where hundreds of millions of people already work. Adding your shared inbox to it means email management becomes part of your existing AI workflow -- not a separate tool, not a separate tab.

For teams that already use ChatGPT for drafting, research, and analysis, connecting DragApp means the same conversation that helps you write a proposal can also check your inbox, assign follow-up emails, and pull this week’s response time report.

ChatGPT’s strength is accessibility. Everyone on your team already knows how to use it. Connecting your shared inbox doesn’t require training -- it just requires one config snippet.

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