Manage your shared inbox from Claude

Triage, assign, draft, and report on your team’s email -- all from inside Claude. One MCP connection, 42 tools, 30 seconds to set up.

Start free trial See it in action ↓

Claude Desktop

Show me all unread emails on the Support board. Summarise the top 3 by urgency.

Found 8 unread threads on Support. Here are the top 3 by urgency:

1. Sarah Mitchell -- Order #4821 shipping damage
[URGENT] [SUPPORT] Customer reports damaged package, photos attached. 2m ago

2. Accounts Payable -- Invoice #INV-2026-0391
[BILLING] Overdue payment request, third follow-up. 5h ago

3. DevOps Team -- API rate limit increase request
[ENGINEERING] Hitting 1000 req/min ceiling during peak hours. 1h ago

Want me to assign the billing thread to Sarah and draft a reply to the shipping complaint?

Use cases

What you can do with Claude

Morning triage

Scan 50 unread emails, get a prioritised briefing, and assign in bulk -- one prompt instead of 15 minutes of clicking.

Show unread on Support, assign billing emails to Sarah

Instant reports

Response times, daily volume, SLA breaches -- ask Claude and get the numbers without opening a dashboard.

Average response time this week vs last week

Contextual drafting

Claude reads the full email thread through MCP, understands the context, and drafts a reply that addresses the actual request.

Draft a reply to the invoice query, professional tone, confirm receipt

Search across everything

Find any thread by sender, subject, keyword, or date range. Your shared inbox becomes searchable through conversation.

Emails from Acme Corp about onboarding in the last month

Setup

Get started in 3 steps

Get your API key

Get your API key from app.dragapp.com → Settings → Integrations

Add to Claude Desktop config

Add the DragApp MCP server to your Claude Desktop configuration file.

Restart Claude Desktop

Restart Claude Desktop. DragApp appears as a connected tool.

~/Library/Application Support/Claude/claude_desktop_config.json

{
  "mcpServers": {
    "dragapp": {
      "command": "npx",
      "args": ["-y", "@dragapp/mcp-server"],
      "env": { "DRAG_API_KEY": "your-key-here" }
    }
  }
}

Why this combination

Why Claude + Drag

Claude has the most mature MCP implementation of any AI tool. Its tool use is reliable, its context window handles long email threads without losing detail, and its reasoning makes triage decisions you’d actually trust.

Combined with DragApp’s 42 MCP tools -- full read and write access to email, boards, assignments, labels, analytics, and knowledge base -- Claude becomes an operational tool for your support team, not just a chat window.

Claude also excels at multi-step workflows. Ask it to read an email, find the answer in your knowledge base, draft a reply grounded in your docs, and send it -- all in one conversation. No other AI tool chains these actions as reliably.

Also works in