Deliver world-class services for your clients

Manage client conversations from where they start. Focus on delivering results, we take care of the rest.

4.7 stars from 1,200 reviews.

Built for customer-centric teams in Google Workspace

Most customer communication starts as emails. So stop switching
between Gmail and complex Help Desk tools.

THE OLD WAY

Low customer satisfaction

Scattered information on customers needs

Lack of accountability and delayed actions

Manual tasks and frequent human error

Poor monitoring of targets and performance

THE NEW WAY

Remove customer hurdles

Full context on customers in one single place

Everybody knows who is working on what

Automated and scalable workflows

Clear metrics around pipeline activity and team performance

92% of users increased team productivity after switching to Drag.

All client conversations in one place

Connect shared inboxes or Google Groups (e.g. clients@, reservations@) to Drag boards and share them with your agents. If you’re collaborating with clients or contractors, you can share them, cross-domain.

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Keep track of client context

Have all the context you need around a client or project from one place – email, to-do lists, notes, files. No more back and forth between Gmail, CRM, task management tools, and team chat.

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Automate repetitive tasks

Automate repetitive tasks, like moving emails from a specific client to specific boards, or auto-assigning emails with certain keywords (e.g. a client name) to specific team members. Let Drag do the hard work so you can focus on your clients.

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Measure team performance

View the performance of your team at a glance. Slice and dice with different reporting for real-time insights and stay on top to deliver an outstanding client experience.

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