Stop switching between tools and do more business from Gmail.
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4.7 stars from 1,200 reviews.
Built for customer-centric teams in Google Workspace
Most customer communication starts as emails. So stop switching
between Gmail and complex Help Desk tools.
THE OLD WAY
Low customer satisfaction
Scattered information on customers needs
Lack of accountability and delayed actions
Manual tasks and frequent human error
Poor monitoring of targets and performance
THE NEW WAY
Remove customer hurdles
Full context on customers in one single place
Everybody knows who is working on what
Automated and scalable workflows
Clear metrics around pipeline activity and team performance
92% of users increased team productivity after switching to Drag.
Easily share incoming inquiries
Connect shared inboxes or Google Groups (e.g. orders@, tracking@) to Drag boards to organize incoming inquiries. Share them with your team, so everybody is on the same page. No more cc’ing or forwarding emails around.
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Keep conversations in context
Have all the context you need around a conversation from one place – email, to-do lists, notes, files, and order history. No more back and forth between Gmail, CRM, task management tool, and team chat.
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Easily assign emails to team members
Ensure that every request has an owner, it takes only 2 clicks. Or automatically assign incoming emails based on keywords, email sender, or email receiver.
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Automate repetitive tasks
Automate repetitive tasks, like moving emails from a specific client to specific boards, or auto-assigning emails with certain keywords (e.g. “invoice”) to specific team members. Let Drag do the hard work so you can focus on your clients.
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Measure team performance to stay competitive
View the performance of your team at a glance. Slice and dice with different reporting for real-time insights and stay on top to deliver an outstanding client experience.
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Collaboration in Google Workspace for 200,000+ users worldwide.
Quality Work
“We were looking for a solution to manage our shared inboxes across multiple geographies and people. Drag has allowed us to organize ourselves and a have visibility of all our work. I can’t imagine how we would have coped with our growing volumes without it.”
Tom Higgins, Head of Strategy @ Propeller Bonds
Join 200,000+ users using Drag
Exceptional collaboration, automation and communication in Google Workspace
Leading collaboration tool for Google Workspace users
Named Momentum Leader by G2.
200,000+ users worldwide
Spanning across 50+ countries.
No credit card required
No catch – free and paid options.
Setup in under 5 minutes
No IT teams required.
Google-approved security and trust
Google CASA certified, does not store your emails.
99.99% uptime in last 12 months
Monitored 24/7/365.
4.7 stars from 1,200 reviews.
