OPERATIONS TEAMS
Deliver fast
Streamline operational processes
without leaving your inbox.
4.7 stars from 1,200 reviews.
Built for Operations Teams using Google Workspace
Your inbox is in the center of your operations. So stop switching between Gmail and lots of tools to manage operations.
THE OLD WAY
Unhappy customers
THE NEW WAY
Fast services, delivered
All information centralized in one single place
Requests instantly and evenly distributed across the team
Everybody knows who is working on what
Automated and scalable workflows
Real time performance tracking and continuous improvement
92% of users increased team productivity after switching to Drag.
No more cc’ing or forwarding emails around
Whether your team is managing deliveries, contracts, or bookings, connect shared inboxes or Google Groups (e.g. ops@, fulfilment@) to Drag boards to organize incoming inquiries. Share them with your team, so everybody is on the same page.
Easily assign emails and tasks
Ensure that every message has an owner. Automatically assign incoming messages to the correct team members and ensure fair distribution of workload with round-robin assignment.
Communicate responsively and consistently
Use shared email templates to send fast emails and ensure consistency across your team. Use due dates to never miss important deadlines. Automatically create events and reminders in your calendar with Google Calendar integration.
Automate repetitive tasks
Save time by automating repetitive tasks, from moving requests straight to specific columns to auto-assigning requests with certain keywords (e.g. a specific post code or area) to specific team members.
Track key metrics to stay competitive
Measure workload and your team’s performance with reports and analytics. Identify and unlock bottlenecks to optimize your processes.
Collaboration in Google Workspace for 200,000+ users worldwide.
“Simple yet Effective is a hard combination to find these days in an IT solution! Drag is intuitive, easy to use and, most importantly, it converts Gmail into a workflow tracker.”
Anand Mascarenhas, Chief Operating Officer @ Good Drop Wine Cellars
Join 200,000+ users using Drag
Exceptional collaboration, automation and communication in Google Workspace
Leading collaboration tool for Google Workspace users
Named Momentum Leader by G2.
200,000+ users worldwide
Spanning across 50+ countries.
No credit card required
No catch – free and paid options.
Setup in under 5 minutes
No IT teams required.
Google-approved security and trust
Google CASA certified, does not store your emails.
99.99% uptime in last 12 months
Monitored 24/7/365.
4.7 stars from 1,200 reviews.