Turn emails into happy customers

No more cc’ing or bcc’ing emails around

Connect shared inboxes or Google Groups (e.g. orders@, tracking@) to Drag boards to organize orders and support inquiries. Share them with your team, so everybody is on the same page.

All information in one place

Have all the context you need around a conversation from one place: email, contact info, to-do lists, notes, files, order history. No more back and forth between Gmail, CRM, task management tool, and team chat.

Easily assign emails to team members

Ensure that every message has an owner, it takes only 2 clicks. Or automatically assign incoming emails based on keywords, email sender, or email receiver.

Automate repetitive tasks

Automate repetitive tasks, like moving emails from a specific client to specific boards, or auto-assigning emails with certain keywords (e.g. “#order”) to specific team members. Let Drag do the hard work so you can focus on providing an excellent customer experience.

Track workload and team performance

View the performance of your team at a glance. Slice and dice with different reporting for real-time insights and stay on top to deliver an outstanding client experience.