Turn emails into happy customers.

Email is in the center of your operations. Delight customers and do more business directly from Gmail.

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Trusted by ecommerce companies all over the world.

Exceptional customer service, stress-free.

Stop switching between tools and delight customers without leaving your inbox. Delight customers without leaving your inbox with a simple and scalable solution.

No more cc’ing or bcc’ing emails around.

Connect shared inboxes or Google Groups (e.g. orders@, tracking@) to Drag boards to organize orders and support inquiries. Share them with your team, so everybody is on the same page. 

Keep conversations in context.

Have all the context you need around a conversation from one place: email, contact info, to-do lists, notes, files, order history. No more back and forth between Gmail, CRM, task management tool, and team chat.

Easily assign emails to team members.

Ensure that every message has an owner, it takes only 2 clicks. Or automatically assign incoming emails based on keywords, email sender, or email receiver.

Respond faster with email templates.

Turnaround times are key to provide an outstanding customer experience. Use Drag’s shareable email templates to respond to emails faster and bring consistency across your team right from inside Gmail’s compose box.

Work together to provide a “wow” experience.

Collaborate on drafts or even reply on behalf of each other. Need help from a teammate? @mention them in the team chat, within the context of that specific client or inquiry.

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Collaborate cross-department.

Need information from the distribution team about a courier, or help from the finance team about invoices? Share boards or individual emails or tasks across different teams in 1 click.

Automate repetitive tasks.

Automate repetitive tasks, like moving emails from a specific client to specific boards, or auto-assigning emails with certain keywords (e.g. “#order”) to specific team members. Let Drag do the hard work so you can focus on providing an excellent customer experience.

Measure team performance.

View the performance of your team at a glance. Slice and dice with different reporting for real-time insights and stay on top to deliver an outstanding client experience.

Boosted Commerce is building a 100+ brand platform, using Drag for smooth Customer Support.

“I am very excited to have discovered Drag! I am impressed with this simple, cost-effective and infinitely scalable solution to facilitate our global customer service conversations.”

Anton von Rueden

President & COO @ Boosted Commerce

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⏳ 100% faster

integration of CS systems
from newly acquired brands.

📥 100’s+

of monthly customer enquiries
in multiple languages.

⭐ Consistency

of customer facing experience
for 9 brands (and counting).

Resources for ecommerce companies.

7 Best Practices for a High-Level Ecommerce Customer Service

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(Research) How much time do you waste switching between tools?

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The Complete Software Guide for your Ecommerce

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(Ebook) Google Workspace: A Basic Guide

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How-to articles about Drag.

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