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Turn emails into happy customers

Manage orders, returns, and customer support inside Gmail, the shared inbox built for ecommerce teams.

Customer support that scales with your store

Ecommerce support is high-volume and fast-paced. Drag turns your support@ inbox into a visual help desk where every order query, return request, and shipping question is tracked on a board.

Reply faster, route smarter, and keep your whole team on the same page, without paying for a heavyweight ticketing system your team won't use.

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Per seat, from $12/mo · 7-day free trial

Support board

Order #8291 - where is my package?New

Return request - wrong sizeWaiting

Refund processed - order #7744Resolved

Order #WH-2041EmailORDERS

Return requestWhatsAppRETURNS

Where's my package?Live chatSHIPPING

Product questionEmailPRODUCT

All channels, one board

Connect support@, returns@, and orders@ to separate boards. Every customer email lands in the right place. Your team sees order queries, return requests, and shipping issues on visual boards they can triage in seconds.

Templates for fast, consistent replies

Create response templates for common queries: order status, return instructions, refund timelines. Your team picks the right template, personalises it, and sends in seconds instead of typing from scratch every time.

Reply Templates

descriptionOrder confirmationUsed 340 times

descriptionShipping updateUsed 280 times

descriptionReturn approvedUsed 190 times

descriptionRefund processedUsed 156 times

Tickets today

Avg resolution

2.4h

Customer satisfaction

4.7/5

starstarstarstarstar

Reports that show what matters

See first response time, resolution rate, and volume by agent. Identify peak hours, common issues, and team bottlenecks. Export data or share dashboards with your operations team.

Built for ecommerce support workflows

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Triage order queries, returns, and shipping issues

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Auto-tag emails by order number or keyword

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Route returns to the fulfilment team

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Use templates for order status and refund replies

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Track first response and resolution times

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Escalate VIP customer issues to senior agents

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Assign round-robin during peak seasons

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Archive resolved tickets to keep boards clean

“I am very excited to have discovered Drag! I am impressed with this simple, cost-effective and infinitely scalable solution to facilitate our global customer service conversations.”