Email continues to be a major method of communication. And while it is an excellent solution for internal communication, it does not meet the modern hybrid workspace collaborative and requirements. This is where shared inbox apps like Missive come in to offer a comprehensive view of customers’ status updates, minimize response time with automation and encourage transparency.
However, Missive lacks some critical features such as analytics and reporting. This makes it hard to assess the productivity of a collaborative team. Luckily, there are a ton of Missive alternatives to makeup for these limitations.
This guide has everything you need to help you find the best Missive alternative to suit your business needs.
Why Are People Looking for Missive Alternatives?
Undoubtedly, Missive has some great features such as shared inbox management, snooze emails, canned responses, and live editing, all of which streamline internal and external communications. But it has some downsides that limit collaborative teams from achieving their full potential. Some Missive limitations include;
It Does Not Have Analytics/ Report Feature
The ideal collaborative app should allow teams to measure their performance. Modern business operations are data-driven, requiring teams to measure metrics to determine if they are on the right track.
Also, with analytics and reporting features, it is much easier to measure conversation volume and the time taken to solve inquiries. Unfortunately, Missive does not have reporting features, which compromises customer support quality.
It Lacks Email Sequences
Among the reasons for using collaborative tools is saving time and reducing response time. It will be best to choose an app that lets you send more than one email at once via email sequence.
You cannot create a sequence with multiple emails when setting up canned emails with Missive. With this, you can only set it up to send one, which costs the team a lot of time, especially when responding to many emails.
Archiving Emails is Confusing
Email archiving is critical in ensuring customer satisfaction. The idea allows you to keep a record of all sent and received emails, thus ensuring that no message is missed. Moreover, it ensures that you always have a copy of all documents attached to the emails and that they are stored safely in a different folder. This means less chance of deleting them accidentally.
Missive features a complicated email archiving and closing process. The reason being, it is closed from an individual’s box and not the shared inbox. It is also confusing to hand over an email and remove it from your inbox.
Searching and Sorting Emails Can Be Confusing
Email searching and sorting are great time savers. You don’t have to scroll down hundreds of emails to find that one email that you want to handle.
Nonetheless, email searching and sorting with Missive is still a work in progress. Most users opt to shift to Gmail if they have specific emails they need to run, which can be quite inconvenient.
What Are the 5 Best Missive Alternatives?
It is best to compare Missive competitors to help you find a multi-channel inbox that caters to your business needs.
Drag App, the best Missive altenative for Gmail users
Rating by Capterra: 4.4 stars
Rating by G2: 4.4 stars
Pricing: $8 per user / month
Drag is the perfect Missive alternative for Gmail users. It s main product is a Chrome extension that adds more collaborative features on top of Gmail. The most critical one is a shared inbox that lets team members reply to emails to send, read, and monitor emails from their various devices. This makes it easier for team members to work on an email that needs more than one person’s attention. Be sure to check out the shared inbox guide to understand how it works and how it can improve your team’s productivity.
The app lets you create email sequences, so the support team does not have to spend hours setting up emails one by one. This helps you achieve your bottom line: responding to inquiries within the shortest period to boost customer experience.
Drag has reporting and analytics features that help users track their performance and establish if they are on the right track. They can measure the amount of time spent responding to emails and whether they need to bring more members on board.
Even better, if you need to update your team members on a task or make suggestions, you can leave internal notes. The app features discussion boards for easy task viewing so everyone can see the pending tasks and the ones in progress.
The fact that you will be working from Gmail means easy email searching and sorting without switching from the app. Furthermore, email archiving is straightforward because you will be doing it directly on Gmail.
Gmail is not just for customer support teams. It is more about saving time with a shared inbox and increasing transparency. In return, this helps team members to work as one, which can significantly improve customer services. Drag is, therefore, one of the top workflow management software thanks to its numerous collaboration tools.
- Gmail shared inbox to save time and enhance transparency
- Kanban Gmail boards for easier task viewing
- Features analytics and reporting tools
- Task delegation and sharing tools
- It has a super-friendly interface
- Collaborative email features
- Transforms Gmail into a workspace
- Allows desktop and mobile synchronization
- It’s only available for teams using Google Workspace
Zendesk, the comprehensive Missive alternative
Rating by Capterra: 4.4 stars
Rating by G2: 4.3 stars
Pricing: $19 per user / month
Zendesk is primarily designed to help customer service teams to connect with customers seamlessly. The tool has a centralized hub for easy performance management and tracking by admins. They can quickly track metrics and KPIs to establish if they need to lay off some team members or add more.
Zendesk is also suitable for chatbots and chat agents that want to monitor the whole customer journey. The app provides a personalized customer experience so customers will not feel like they are chatting with bots. Instead, it makes them feel connected and that they are cared for.
Zendesk is one of the most complete options on the market, however it is also one of the most expensive. If your team doesn’t require all the features available on Zendesk, then it might not be the best fit.
- Zendesk allows integration with third-party apps to improve customer support
- Enhances ticketing collaboration
- It comes with a knowledge base
- A complete platform for quick customer support;
- Has many relevant integrations for customer support;
- Offered in multiple languages.
- The high price makes it only attractive to organisations interested in taking full advantage of Zendesk’s several features.
Rating by Capterra: 4.7stars
Rating by G2: 4.6stars
Pricing: $7 per user /month
Spike is a productivity app designed to turn your email into more of chat space. It gives you a seamless collaboration and project management platform right from your inbox.
The main advantage of Spike over Missive is the fact that you don’t have to switch from your email to use the app. With this, the customer service team can communicate with customers while still working on their email, thus staying focused.
It also allows you to create groups with your team and customers to collaborate on projects. They can plan and execute plans in real-time with easy access to files and documents. Moreover, they can add collaborative notes to ensure everyone is on the right page.
Email archiving with Spike has been made easy via shared inbox. So, you can archive and forward messages right from your email.
However, Spike is not the best for large organizations. It is mostly geared towards small businesses on a budget constraint. Also, if your business uses Gmail, this is probably not the ideal app for you. Most of its advanced features still need a lot of work.
For instance, it lacks tagging notes, and this makes collaboration a bit challenging. But for 7 dollars a month, small businesses can compromise some of those features and still manage to collaborate.
- Features shared inbox to save time
- It has an encryption feature for security
- It is budget-friendly for small businesses
- It turns email into a chat thread
- Not the best for big businesses and Gmail users
Rating by Capterra: 4.5stars
Rating by G2: 4.4stars
Pricing: $18 per user / month
Freshdesk comes in to help customer support teams offer real-time assistance remotely. The app lets your operations run on autopilot so the agents can focus on other productive conversations.
Ideally, this is a cloud-based customer support tool that lets companies of all sizes offer fast and seamless customer support. It converts incoming email, phone, chat, and web requests into tickets then unify resolution across different channels.
Freshdesk has automation features that get rid of the most tedious tasks. It also offers self-service and has reporting and analytic tools to measure metrics. What’s more? The app allows you to initiate group discussions via a shared inbox, thus easier communication and collaboration.
You can keep tabs on agent workload in real-time to decide if you need to expand your team or lay off some agents depending on their productivity.
- Features automation tool to save time
- Shared inbox for easier collaboration
- Email archiving and retention feature
- It has a ton of automation features
- Allows metrics measurement to track performance
- Freshdesk cannot be integrated and synced with Google calendar and workspace
- A bit expensive for small organizations
Running a successful business requires you to invest in top-notch productivity and customer satisfaction apps. And while there are hundreds of collaboration apps to choose from, you need one with the most advanced features. You should also consider its usability, and don’t forget to check the price before settling on one.
While Missive pricing is affordable for most businesses, the app lacks the essential features to keep your team members focused and productive. Drag is undoubtedly the best out of the competitors, with its helpdesk Gmail shared inbox, reporting tools, and a ton of collaboration tools to streamline your support teams’ work. Sign up today and if you are skeptical, check out reviews on how Boosted Commerce is overtaking the markets with Drag.