Simplify your IT Service Desk
Triage requests, track incidents, and manage assets. All from the inbox your team already monitors.
An IT help desk that lives where tickets arrive
Most IT requests arrive by email. Drag turns your IT shared inbox into a visual service desk with ticket tracking, assignment, SLA monitoring, and automation, without deploying a heavyweight ITSM tool.
Employees email it@ as usual. Your team sees a kanban board with every request categorised, prioritised, and assigned. Move cards through New, In Progress, Waiting, and Resolved.
Per seat, from $12/mo · 7-day free trial
IT service board
Ticket triage on a visual board
Every email to your IT inbox becomes a ticket card. Categorise by type: hardware, software, access, network. Assign to the right technician, set priority, and track through resolution stages.
Automations for common requests
Auto-assign password resets to the security team, route hardware requests to procurement, and send acknowledgement emails on receipt. Drag's automations handle the routing so your team handles the fixing.
Knowledge base for repeat questions
Common IT questions don't need a human every time. Build a library of canned responses and let Drag AI suggest answers for known issues: password policies, VPN setup, printer configuration.
Built for IT service workflows
Triage incoming IT requests by category
Auto-assign tickets by keyword or sender
Track hardware and software requests separately
Set priority levels and SLA reminders
Collaborate with vendors via internal notes
Route escalations to senior engineers
Send acknowledgement emails automatically
Report on ticket volume and resolution times
Drag for every team
The inbox for teams and agents.
AI drafts, classification, and summaries included on all plans. 7-day free trial, no credit card required.
200,000+ users · 4.7 on G2 · CASA & SOC 2 certified
