HR TEAMS
Streamline your IT service desk operations and close queries faster by keeping it simple yet efficient.
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4.7 stars from 1,200 reviews.
Built for IT teams using Google Workspace
Most IT requests start and end in your inbox. So stop switching
between Gmail and complex Service Desk tools.
THE OLD WAY
Slow responses
Lack of requests accountability
Slow input from external stakeholders
Low visibility on workload distribution
Manual and time-consuming process
Poor monitoring of team performance
THE NEW WAY
Fast services, delivered
Everyone knowns who is working on what
Seamless communication and knowledge transfer across departments
Requests evenly distributed across team members
Recurring and automated workflows
Requests volume and team performance monitored in real time
92% of users increased team productivity after switching to Drag.
Collaborate in real time
Connect shared inboxes or Google Groups (e.g. it@, tech@) to Drag boards. Share them with your team, so everybody is on the same page. No more cc’ing or forwarding emails around.
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Easily assign to-dos and view their status
Ensure that every task has an owner with email or task assignments. Automatically assign queries or tasks based on keywords, email sender or email receiver. Organize to-dos in lists or kanban boards.
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Automate repetitive tasks
Save time by automating repetitive tasks, from moving requests straight to specific columns to auto-assigning requests with certain keywords (e.g. “Installing Software”) to specific team members.
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Collaborate across functional teams
Need to work with different teams, like when handing over a bug to the development team? Share boards or individual emails or tasks across different teams or team members in 1 click.
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Track workload and team performance
Measure workload and your team’s performance with reports and analytics. Identify and unlock bottlenecks to optimize your processes.
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Collaboration in Google Workspace for 200,000+ users worldwide.
Infinitely scalable solution
“I am very excited to have discovered Drag! I am impressed with this simple, cost-effective and infinitely scalable solution to facilitate our global customer service conversations.”
Anton von Rueden, President & COO @ Boosted Commerce
Join 200,000+ users using Drag
Exceptional collaboration, automation and communication in Google Workspace
Leading collaboration tool for Google Workspace users
Named Momentum Leader by G2.
200,000+ users worldwide
Spanning across 50+ countries.
No credit card required
No catch – free and paid options.
Setup in under 5 minutes
No IT teams required.
Google-approved security and trust
Google CASA certified, does not store your emails.
99.99% uptime in last 12 months
Monitored 24/7/365.
4.7 stars from 1,200 reviews.
