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CUSTOMER SERVICE TEAMS

Help Desk tool for teams using Gmail

Build great customer relationships
without leaving your inbox.

Sign up for freeContact sales
support

Built for customer-centric teams in Google Workspace

Most customer conversations start and end in your inbox . So stop switching
between Gmail and complex Help Desk tools.

THE OLD WAY

Low customer satisfaction

Lack of queries accountability
Low visibility on workload distribution
No prioritization, frequent SLA breaches
No visibility of bottlenecks
Slow response and resolution times
THE NEW WAY

Remove customer hurdles

Everyone knowns who is working on what

Queries instantly and evenly distributed across agents

SLAs proactively flagged

Ticket volume and team performance monitored in real time

Automation of repetitive tasks and emails

92% of users increased team productivity after switching to Drag.

Manage support inboxes from Gmail

Connect shared inboxes or Google Groups (e.g. support@, help@) to Drag boards to organize tickets and inquiries. Share them with your team, so everybody is on the same page.

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Keep conversations in context

Have all the context you need around queries from one place: emails, tasks, notes, files and more. Create custom fields that apply specifically to your workflow. Stop switching between Gmail and other apps.

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Easily and automatically assign queries

Ensure that every query has an owner. Automatically assign incoming messages to the correct agents and ensure fair distribution of workload with round-robin assignment. No more cc’ing or forwarding emails around.

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email assignment gmail
email templates gmail

Ensure consistent and fast support

Use shared email templates to send fast emails and ensure consistency across your team. Improve response times and set expectations right by replying to emails automatically with auto-responders.

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Automate tasks and monitor SLAs

Proactively monitor SLAs and automate repetitive tasks, like moving emails from a specific client to specific lists, or auto-assigning emails with certain keywords (e.g. “urgent”) to specific team members.

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support response times

Track key metrics to stay competitive

From emails sent to response times, view your team performance at a glance, at workspace and individual levels. Identify and unlock bottlenecks and continuously optimize your processes.

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Collaboration in Google Workspace for 200,000+ users worldwide.

Cost-effective and infinite scale

Join 200,000+ users using Drag

Exceptional collaboration, automation and communication in Google Workspace

Leading collaboration tool for Google Workspace users

Named Momentum Leader by G2.

200,000+ users worldwide

Spanning across 50+ countries.

No credit card required

No catch – free and paid options.

Setup in under 5 minutes

No IT teams required.

Google-approved security and trust

Google CASA certified, does not store your emails.

99.99% uptime in last 12 months

Monitored 24/7/365.

4.7 stars from 1,200 reviews.

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