Help Desk tool for teams using Gmail

Manage support inboxes from Gmail

Connect shared inboxes or Google Groups (e.g. support@, help@) to Drag boards to organize tickets and inquiries. Share them with your team, so everybody is on the same page.

Keep conversations in context

Have all the context you need around queries from one place: emails, tasks, notes, files and more. Create custom fields that apply specifically to your workflow. Stop switching between Gmail and other apps.

Easily and automatically assign queries

Ensure that every query has an owner. Automatically assign incoming messages to the correct agents and ensure fair distribution of workload with round-robin assignment. No more cc’ing or forwarding emails around.

Ensure consistent and fast support

Use shared email templates to send fast emails and ensure consistency across your team. Improve response times and set expectations right by replying to emails automatically with auto-responders.

Automate tasks and monitor SLAs

Proactively monitor SLAs and automate repetitive tasks, like moving emails from a specific client to specific lists, or auto-assigning emails with certain keywords (e.g. “urgent”) to specific team members.

Track key metrics to stay competitive

From emails sent to response times, view your team performance at a glance, at workspace and individual levels. Identify and unlock bottlenecks and continuously optimize your processes.