Help Desk tool for teams using Gmail
Turn your inbox into a fully featured help desk with kanban boards, automations, reports, and collaboration, without leaving Gmail.
Resolve faster, right from where your team already works
Your team already lives in Gmail. Drag turns it into a multi-channel help desk with shared inboxes, ticket tracking, and automation. No new tool to learn.
Assign conversations, track SLAs, and collaborate on replies without forwarding, CCing, or switching tabs. Every email becomes a trackable ticket on a visual board.
Per seat, from $12/mo · 7-day free trial
Live resolution
Shared inboxes that work like a team
Connect support@, help@, or any Google Group to a visual board. Every email lands in one place. No duplicates, no missed messages. Assign owners, set due dates, and track status across columns your team defines.
Automate the repetitive work
Route tickets by keyword, auto-assign based on round-robin rules, send canned responses, and trigger follow-ups. Drag's automations handle the busywork so agents can focus on the customer.
Reports your manager actually wants
See response times, resolution rates, and workload distribution across your team. Filter by agent, tag, or time period. Export to Google Sheets or share dashboards with stakeholders. No BI tool required.
Built for customer support workflows
Triage incoming emails into prioritised columns
Assign tickets to agents with one click
Track first response and resolution times
Auto-tag and route by keyword or sender
Collaborate on drafts before sending
Escalate to managers with internal notes
Use templates for common replies
Archive resolved tickets to keep boards clean
“Drag has empowered our team to collaborate on projects across the Onboarding process, resulting in increased Sign Up to Go Live times and very happy clients.”
Holly Jenkins
Chief Operating Officer, Waste Logics
Drag for every team
The inbox for teams and agents.
AI drafts, classification, and summaries included on all plans. 7-day free trial, no credit card required.
200,000+ users · 4.7 on G2 · CASA & SOC 2 certified
