Collaboration
Work together without leaving the email
Internal notes, @mentions, shared drafts, and activity logs. Everything your team needs to collaborate on email without switching apps.
- 200,000+ users
- 4.7 on G2
- No credit card
Every collaboration tool, built into the email.
Private notes
Internal notes
Add context to any conversation that's visible only to your team. Background on the customer, internal decisions, relevant links, all attached to the email card, invisible to the customer. Notes stay with the card forever.
Team mentions
@mentions
Need someone's input? @mention them directly on the card. They get notified instantly. The conversation happens in context, right where the work lives. No switching to Slack, no forwarding the email, no losing the thread.
Audit trail
Activity log
Every action recorded. Who assigned this email? When did it move to In Progress? Who replied? Who added a note? Full audit trail so nothing falls through the cracks and you can always trace what happened and when.
Your shared inbox, accessible from any AI tool.
Connect your inbox to the AI tools your team already uses. Read, reply, assign, and resolve through MCP, API, or Drag Agent.
Drag Agent
Classifies, drafts, and resolves tickets end-to-end.
MCP Server
47 tools for read + write access from any AI client.
REST API
Boards, threads, contacts, automations. Webhooks included.
AI Drafts
Reads the thread, drafts a reply in your team's tone.
Auto-classification
Tagged by intent, sentiment, and urgency automatically.
Knowledge base
Answers grounded in your docs, emails, and tools.
Collaborate on the reply, not around it.
Traditional email collaboration means forwarding and CC'ing. Drag keeps everything in one place.
Traditional email collaboration means forwarding, CC'ing, and switching to chat apps to discuss. Drag keeps everything in one place. Write a shared draft, get feedback via internal notes, @mention the expert for their input, then send one polished reply.
The customer sees one seamless conversation. Your team sees the full collaborative process behind it. Draft history, internal notes, @mention threads, assignment changes, status updates, all recorded, all searchable, all on the card.
This is what makes Drag different from a simple shared inbox. It's not just about seeing the same emails. It's about working on them together. Every email becomes a mini workspace where your team can discuss, decide, and act without leaving Gmail.
“Drag has made us more efficient by allowing us to monitor all emails and pick up emails for colleagues who are out of office, thus helping to improve our overall service and response time.”
Sabrina Naseem
Customer Success Team, Waste Logics
More features you will love
The inbox for teams and agents.
AI drafts, classification, and summaries included on all plans. 7-day free trial, no credit card required.
200,000+ users ·4.7 · 1,200+ reviews· CASA & SOC 2 certified
