GetAway Vacations replaced 3 apps with one inbox

Based in Vermont, GetAway Vacations is a premier vacation rental company. They enable travellers to enjoy unforgettable vacations, from an adorable barn-style home to a chic condo with all the amenities of a luxury resort, while supporting second-home owners to yield extra income by renting their properties out.

The company supports homeowners across the entire rental process, from housekeeping or property maintenance all the way to promoting properties across a number of websites or handling guest arrivals. Like in a traditional travel company, the GetAway Vacations team constantly communicates with a series of stakeholders such as homeowners, guests, travel agencies, and other partners, and most of this communication is done via email.

Before adopting Drag, their team was struggling with managing email conversations as a team. Exchanging emails back and forth for internal communication, frequently including CC’ing or forwarding, was a pain. This led to lack of clarity around what team member was responsible for each conversation, and often led to the same emails being replied to more than once or falling through the cracks.

On top of that, their team was using Trello to keep track of team tasks, which often originated from emails, and to document company procedures. This meant they also needed to constantly switch between different apps and run constant manual work to make sure both Gmail and Trello were up to date.

“Drag provided a lot of transparency and unified our team. It allowed us to bring the entire team together to manage emails and tasks collaboratively, as opposed to working in silos, across different tools.”

Fred Cercena

Owner @ GetAway Vacations

Owner Fred Cercena started looking for alternatives. He realized they needed a tool able to help them communicate via email as a team, and to unify emails and tasks into their daily workflows. They tried different shared inbox solutions, but adding extra tools resulted in added complexity, higher subscription costs, and higher maintenance, besides keeping their team fragmented, as they still needed Trello for tasks and Gmail for individual inboxes.

Fred saw in Drag a solution that could unify their team, was more cost effective, and worked directly in Gmail where they spend most of their day. The team migrated their shared inboxes, as well as tasks from Trello, into Drag boards. The entire team is using Drag and can stay on the same page across different areas of the business.

The team manages a series of workflows inside Drag using a mix of Google Groups boards, Shared Inbox boards, and empty boards. For personal tasks, individuals have their own task boards, not shared with other users. Shared task boards are also used for the team to manage tasks they need to go through together.

The Reservations board is linked to the reservations@ email address and shared with reservations agents to coordinate new inquiries from RingCentral, Booking.com, and other systems. There is also an OTA’s board that receives onboarding forms from Online Travel Agents. The Onboarding board is where they manage the onboarding of new properties to their portfolio. Their info@ shared inbox serves as a catch-all for general inquiries.

They also have an Owner Leads board where they manage new inquiries from homeowners interested in listing their properties with GetAway Vacations, and an Accounts board where receipts, bills, and other documents are sent from systems such as QuickBooks.

“Drag is so simple, yet powerful. Their Help Center is very intuitive and easy to find useful materials, as opposed to so many software that require lots of help to set up.”

Fred Cercena

Owner @ GetAway Vacations

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