COMPANY
Absolute Marketing
INDUSTRY
Marketing Agency
COMPANY SIZE
2-10 employees
LOCATION
United States
Elizabeth Pampalone
Founder @ Absolute Marketing
ā³ 20 hours
saved per month.
š§Ā 20,000 emails
handled per month.
š„Ā 3 inboxes
shared in Gmail.
The context
Headquartered in Jacksonville, Florida, Absolute Marketing is a marketing agency that specializes in creating and implementing 1 year of marketing content in 5 days.
As a marketing services provider, the company faces challenges with staff time and productivity being eaten up with program switching and ensuring all programs are working together. They also use Email as their main source of communication.
Before Drag,Ā they were managing their communication through an ever-revolving series of PM software. However, this process had several flaws.
The challenge
First,Ā integration was horrendous.Ā The tools did not integrate seamlessly with each other and with Absolute Marketingās main source of communication ā Email.
Further, using multiple tools led the team toĀ constantly switch across applicationsĀ to ensure the right information was input in each one of the systems.
Then, there wasnāt one that seemed to have theĀ right combination of features. For example, one might have great team communication but it didnāt allow email collaboration.
Finally, all the tools wereĀ costly, especially when used as a stack, and there was always another thing the team had to check.
Absolute Marketingās Founder Elizabeth Pampalone began looking for solutions that would allow her team toĀ stop wasting time switchingĀ between other programs and start focusing on the work threatening to overwhelm them.
She tried many other project management platforms, however, none performed the crucial functions needed. What she really needed was something functioningĀ within her email, yet none of the IN email programs allowedĀ for team usage. Then she found Drag.
āI love that I can organize my inbox into sections so I can see everything and know what is coming up next, rather than snoozing it or moving it to a folder to be forgotten forever!ā
Elizabeth Pampalone
Founder @ Absolute Marketing
The solution
Today, Absolute Marketing hasĀ improved productivity, time management, and quicker turnaround for client work.
For example, when a client submits a ticket, it goes to one person who assigns it to the appropriate team member and gives it a due date. The team converses on the chat before, during, and after the ticket is completed.
āHaving the ability to chat within Drag and assign emails has been crucial as almost everything we do starts with an emailā, said Elizabeth Pampalone.Ā āWe also love being able to create boards and color code them like in Trello. I always say itās like Trello and Gmail had a very awesome baby!ā.
Drag also replaced other toolsĀ they used before such as Slack, Freedcamp, Basecamp, FB Messenger, and more, reducing their technology costs significantly.
The use case
With Drag, they beganĀ organizing their clients across Drag boards, sometimes with multiple projects per board.
This way, they can see what is assigned, in process, and completed, delivering their client projects more efficiently.
āItās as if Trello, Gmail, Slack and a CRM
had a baby!ā
Elizabeth Pampalone
Founder @ Absolute Marketing
Absolute Marketing favorite features.
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āDrag is the workflow extension of my dreams, bringing together Gmail + Trello to create organizational magic!ā
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