First, a high-five to the Groove team
GrooveHQ is great. They have some super-fans (and an awesome blog). They are a simple Help Desk solution and built for small teams. However, they still force you to use an extra tool (Groove) to support your customers. Even though their product is great, they still force you to use an extra tool to support your customers. We believe you can do customer support and stay in your inbox.
BUT Drag is a simpler Help Desk, right inside Gmail
Considering making the switch to a GrooveHQ alternative?
Looking for a GrooveHQ alternative? We are the simplest. Fact. And we work from inside Gmail. You can do customer support and stay in your inbox.
Drag is on a mission to give email-focused teams, control of their work in one tool, one place and one way. We believe that teams who live and breathe email don’t want to spread things (including Help Desk) across emails plus lots of extra tools. They want to stay in email.
Our founding team is made up of people from MIT, successful SaaS founders with multi-million revenue. We are a Techstars company, backed by key people @ Google to deliver on our vision. We know how businesses need to be run and are building the tools to do it.
If you landed on this page, you have already taken a fist step towards finding a better Help Desk solution. Are you looking for a GrooveHQ alternative because you think it’s too complicated? They are too expensive? It is another tool to learn? You want to stay in your inbox?
If any of these reasons resonate with you, this is the right page for you. Especially if your company works in G Suite. We have made this page to offer Drag as a GrooveHQ alternative. We want to explain the best way to solve your customers’ problems – it will help you make the best decision possible.
I hope this helps…
Nick Timms, Co-Founder @ Drag
The TOP reasons why companies use Drag vs. GrooveHQ
Drag lives in Gmail
Why do we have to convert emails into customer service tickets, and tickets into emails? Simply because email was not built to be a Help Desk. But this was before Drag. Drag is a shared inbox in Gmail to allow teams to manage Help Desk right from inside the place they spend most of their time – Inbox. No more back and forth between Gmail and Help Desk tools. Dra stays simple and easy, right from your Gmail account.
Work in a visual way
Visual workflows are proven to make your team work faster and happier. Tools such as Trello, Monday.com, Asana and Jira all use a visual way of working, called Kanban. From customer service to task management, kanban kicks the ass of traditional lists. Nowadays, almost every task management software offers this and Drag brings this to email also to make your life easier also. Optionally, of course.
Drag is more than just a Help Desk
GrooveHQ is a reasonably simple Help desk software. But Drag not only is integrated with the tool you spend most of your day – Gmail – but also more than a Help Desk. Drag boards and cards were built to the the building blocks of any workflow. Manage your customers, sales, tasks and more in one tool, one place and one way.
Grow your business, not your costs
Drag is also a more affordable GrooveHQ alternative. With a per user month pricing, Groove charges you more as you grow your company. Besides, you need to pay for Groove along with other tools such as task management or CRM, for example. With Drag, you save big. We replace lots of tools in one, with a flat pricing, for unlimited users. For a support team of 5 using Groove, Trello and Pipedrive, for example, Drag can bring savings up to $250 / month. Besides, Groove doesn’t offer a free plan, which Drag does.
Groove is another tool to learn
The average person spends 6.3 hours a day in email. Imagine, on top of that, another list to of tasks to do. Drag removes the extra step to manage tickets. No extra tools to support your customers. No more navigating between tabs to support your customers, nor extra training for your team. It works just the same as Gmail. But with Help Desk superpowers.
Groove is still too complicated
GrooveHQ is a simple Help desk software, definitely simpler than Zendesk and others. But is it simple enough? Do you really need to have a separate platform when you are a small business? GrooveHQ lives outside of your inbox, which makes it suitable for some, but not all. Drag is a simpler GrooveHQ alternative, and lives in your inbox. It’s what you know best. Customer support conversations stay as emails, not support tickets. Share addresses like support@ and help@ in Gmail.
We created the category of the Everything Inbox for you.
Here is the defining moment…
Here is us defining the category of the Everything Inbox. Our clear vision from day one: Empower teams who live and breathe email, to control their work in one tool, one place and one way.
Reasons to believe in Drag
“The user interface of Drag seamlessly integrates with our workflow at Techstars. I’m not only a big user but also a believer of Drag’s Everything Inbox.”
Managing Director @Techstars Boston
“Teams do their best work when supported by simple but yet powerful tools. Drag takes email, a tool every team is already using, and gives it superpowers.”
Rich Paret, Senior Engineering
Director @Google, GM of @Fabric
“Drag is a fantastic tool to help our teams collaborate better. And it does so right from the email inbox, where so many of us spend most of our time at work.”
Technical Director @Google Cloud
5 stars from customers
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