One tool for your entire team.

Start your 7-day free trial, then choose a plan for your team. AI included in Plus and Pro.

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Starter

$12/user/mo

billed yearly· $16 billed monthly

For teams starting with collaboration.

Start free trial

Includes:

  • Email channels
  • Unlimited users
  • Unlimited Workspaces
  • 10 automation rules
  • Zapier integration
  • Assignments and @mentions
  • Email templates
  • Email notes and subtasks
  • 3-month reporting window
Recommended

Plus

$18/user/mo

billed yearly· $22 billed monthly

For growing teams that need AI and scale.

Start free trial

Everything in Starter, and:

  • AI assistants
  • Unlimited automation rules
  • File upload
  • Default user roles
  • Email sequences
  • Merge cards
  • Custom views
  • Shared contacts
  • MCP access
  • 6-month reporting window
  • 2,500 credits/month (free during early access)

Pro

$24/user/mo

billed yearly· $30 billed monthly

For teams with advanced workflows and automation.

Start free trial

Everything in Plus, and:

  • Email and WhatsApp channels
  • API and MCP access
  • Custom user roles
  • Custom fields
  • Business hours and SLA
  • Round-robin assignment
  • Drag Agent
  • AI knowledge (links, FAQs, files)
  • Priority support
  • 12-month reporting window
  • 10,000 credits/month (free during early access)
Compare all featuresStarter$12/user/moGet startedPlus$18/user/moGet startedPro$24/user/moGet started
Drag AI
PlatformLimited
AgentsEarly Access-
IntelligenceEarly Access-
AI Features
Drafts-
Classification-
Sentiment detection-
Summaries-
Co-pilot-
Compose assistant-
Knowledge base-Links & FAQsLinks, FAQs & files
Shared Inbox
Shared inbox
Shared email drafts
Compose as collaborator
Reply as collaborator
Collision detection
Email tracking
Email notes
Forward shared emails privately
Email templates
Email sequences-
Channels
Email
WhatsApp--
Live chatEarly Access-
Help center-
Workspaces
Board view
List view
Preview view
Default views
Custom views-
Activity log
Sort and filter
Colour code
Card status
Due dates
Merge cards-
Board templates-
Card templates-1 per workspaceUnlimited
Custom fields--
Tasks
Checklists
Task notes
File upload-
Collaboration
Team chat and @mentions
Permalinks
Assignments
Shared tags
Shared contacts-
Automation
Automation rulesUp to 10UnlimitedUnlimited
Automated tagging
Workspace routing
Automatic responder-
Round-robin assignment--
Load balancer--
Reply-based automations--
Business hours--
Custom notifications--
SLA rules--
Reporting
Card reports
Tag and SLA reports
User performance reports
First response time reports
Average response time reports
Reporting window3 months6 months12 months
Data export (CSV)-
Integrations
Gmail
Google Workspace
Google Groups
Google Calendar
Zapier
Developer Platform
REST API-
MCP Server-
CLISoon--
Docs
Platform & Support
Chrome extension
Web app
Desktop app
iOS & Android apps
Admin roles
Default user roles-
Custom user roles--
Email & knowledge base support
In-app chat & live call support-
Priority support--

Credits

How credits work

OperationWhat it doesCredits
ReadList, search, get, fetch1
WriteAssign, move, tag, update2
SendReply, compose, bulk move5
AI actionDraft, classify, summarise (via API)15

Free during early access

AI credits are free for all plans during our early access period. Use the API, MCP, CLI, and Agent with no credit limits or overage charges.

Plus plan

2,500credits/month

Pro plan

10,000credits/month

Enterprise

Custom credit allocation

AI features in the Chrome extension and web app are included in your seat. Credits apply only to programmatic operations: API, MCP, CLI, and Agent.

The AI brain for your inbox.

AI intelligence included in Plus and Pro plans.

Drag AgentNew

Reads the ticket, pulls context from your tools, takes action. Escalates when it should.

Autonomous email resolution. Available on Pro plan.

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Launching soon

“I am very excited to have discovered Drag! I am impressed with this simple, cost-effective and infinitely scalable solution to facilitate our global customer service conversations.”

Anton von Rueden

President & COO, Boosted Commerce

Read story

Frequently asked questions