Start your 7-day free trial, then choose a plan for your team. AI included in Plus and Pro.
Starter
$12/user/mo
billed yearly· $16 billed monthly
For teams starting with collaboration.
Start free trialIncludes:
Plus
$18/user/mo
billed yearly· $22 billed monthly
For growing teams that need AI and scale.
Start free trialEverything in Starter, and:
Pro
$24/user/mo
billed yearly· $30 billed monthly
For teams with advanced workflows and automation.
Start free trialEverything in Plus, and:
| Compare all features | Starter$12/user/moGet started | Plus$18/user/moGet started | Pro$24/user/moGet started |
|---|---|---|---|
| Drag AI | |||
| Platform | Limited | ||
| AgentsAutonomous agent that reads, classifies, drafts, and resolves tickets end-to-endEarly Access | - | ||
| IntelligenceYour emails, docs, and tools connected in one AI-powered layerEarly Access | - | ||
| AI Features | |||
| DraftsAI-drafted replies in your tone, shared across your team | - | ||
| ClassificationSort your inbox based on intent, e.g. Action required, FYI and more | - | ||
| Sentiment detectionUnderstand the tone and urgency of every email | - | ||
| SummariesCreate concise summaries of long email threads | - | ||
| Co-pilotAsk AI anything about your emails or workspaces | - | ||
| Compose assistantWrite smarter and faster with 1-click triggers, e.g. shorten, polish, fix grammar | - | ||
| Knowledge baseTrain AI on your business information | - | Links & FAQs | Links, FAQs & files |
| Shared Inbox | |||
| Shared inbox | |||
| Shared email drafts | |||
| Compose as collaborator | |||
| Reply as collaborator | |||
| Collision detectionPrevents multiple members from replying to the same email at the same time | |||
| Email tracking | |||
| Email notes | |||
| Forward shared emails privately | |||
| Email templates | |||
| Email sequences | - | ||
| Channels | |||
 Email | |||
 WhatsApp | - | - | |
| Live chatWebsite widget for real-time customer chat, for humans and agentsEarly Access | - | ||
| Help centerSelf-serve knowledge base powered by Intelligence | - | ||
| Workspaces | |||
| Board view | |||
| List view | |||
| Preview view | |||
| Default viewsDefault views include assigned to me, unread, pending and closed | |||
| Custom views | - | ||
| Activity log | |||
| Sort and filter | |||
| Colour code | |||
| Card status | |||
| Due dates | |||
| Merge cards | - | ||
| Board templates | - | ||
| Card templates | - | 1 per workspace | Unlimited |
| Custom fields | - | - | |
| Tasks | |||
| Checklists | |||
| Task notes | |||
| File upload | - | ||
| Collaboration | |||
| Team chat and @mentions | |||
| Permalinks | |||
| Assignments | |||
| Shared tags | |||
| Shared contacts | - | ||
| Automation | |||
| Automation rulesE.g. auto tagging, auto assignment, auto responder. Pro adds SLA rules, round-robin, load balancer. | Up to 10 | Unlimited | Unlimited |
| Automated tagging | |||
| Workspace routing | |||
| Automatic responder | - | ||
| Round-robin assignment | - | - | |
| Load balancer | - | - | |
| Reply-based automations | - | - | |
| Business hours | - | - | |
| Custom notifications | - | - | |
| SLA rules | - | - | |
| Reporting | |||
| Card reports | |||
| Tag and SLA reports | |||
| User performance reports | |||
| First response time reports | |||
| Average response time reports | |||
| Reporting window | 3 months | 6 months | 12 months |
| Data export (CSV) | - | ||
| Integrations | |||
| Gmail | |||
| Google Workspace | |||
| Google Groups | |||
| Google Calendar | |||
| Zapier | |||
| Developer Platform | |||
| REST API | - | ||
| MCP ServerConnect Claude, ChatGPT, Gemini, Copilot, Cursor, or any MCP-compatible AI tool to your inbox | - | ||
| CLITerminal-first inbox managementSoon | - | - | |
| Docs | |||
| Platform & Support | |||
| Chrome extension | |||
| Web app | |||
| Desktop appmacOS and Windows | |||
| iOS & Android apps | |||
| Admin roles | |||
| Default user roles | - | ||
| Custom user roles | - | - | |
| Email & knowledge base support | |||
| In-app chat & live call support | - | ||
| Priority support | - | - | |
Credits
| Operation | What it does | Credits |
|---|---|---|
| Read | List, search, get, fetch | 1 |
| Write | Assign, move, tag, update | 2 |
| Send | Reply, compose, bulk move | 5 |
| AI action | Draft, classify, summarise (via API) | 15 |
Free during early access
AI credits are free for all plans during our early access period. Use the API, MCP, CLI, and Agent with no credit limits or overage charges.
Plus plan
2,500credits/month
Pro plan
10,000credits/month
Enterprise
Custom credit allocation
AI features in the Chrome extension and web app are included in your seat. Credits apply only to programmatic operations: API, MCP, CLI, and Agent.
AI intelligence included in Plus and Pro plans.
Drag AgentNew
Reads the ticket, pulls context from your tools, takes action. Escalates when it should.
Autonomous email resolution. Available on Pro plan.
Launching soon
“I am very excited to have discovered Drag! I am impressed with this simple, cost-effective and infinitely scalable solution to facilitate our global customer service conversations.”