ANALYTICS
Proactively monitor email response times and ensure your team is performing at their best.
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4.7 stars from 1,200 reviews.
Collaboration in Gmail for 200,000+ users worldwide.
Drive continuous optimization
Track SLAs by monitoring first response times and average response times, at a team, workspace or individual level. Identify bottlenecks and get actionable insights for continuous improvement.
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View high level and detailed data
Understand big picture trends and deep dive to find answers or clarify outliers. Slice and dice information across different users, workspaces, types of conversations and timeframes over days, weeks or months.
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Refine metrics with business hours
Get highly accurate metrics and proactively monitor SLAs with business hours per workspace. For example, view average response times only considering your team’s operating times.
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Download data in 1 click
Export reports in .csv format with detailed information of cards, from permalinks to custom fields.
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92% of users increased team productivity after switching to Drag.
More Drag features that you’ll love
Get instant access to a wealth of collaboration, automation and communication
features, without the back-and-forth between Gmail and other tools.
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ANALYTICS
User reports
Run performance reports (eg. emails sent or time to response) across team members.
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ANALYTICS
Tag reports
Run analysis on each tag or group of tags across boards and/or team members.
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ANALYTICS
Card reports
Visualize the volume of conversations created or that were active within a period of time.
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We integrate with all the tools you’re already using,
so you can run everything in Gmail
Join 200,000+ users using Drag
Exceptional collaboration, automation and communication in Google Workspace
Leading collaboration tool for Google Workspace users
Named Momentum Leader by G2.
200,000+ users worldwide
Spanning across 50+ countries.
No credit card required
No catch – free and paid options.
Setup in under 5 minutes
No IT teams required.
Google-approved security and trust
Google CASA certified, does not store your emails.
99.99% uptime in last 12 months
Monitored 24/7/365.
4.7 stars from 1,200 reviews.
