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Response time reports

Proactively monitor email response times and ensure your team is performing at their best.

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Collaboration in Gmail for 200,000+ users worldwide.

Drive continuous optimization

Track SLAs by monitoring first response times and average response times, at a team, workspace or individual level. Identify bottlenecks and get actionable insights for continuous improvement.

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View high level and detailed data

Understand big picture trends and deep dive to find answers or clarify outliers. Slice and dice information across different users, workspaces, types of conversations and timeframes over days, weeks or months.

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Refine metrics with business hours

Get highly accurate metrics and proactively monitor SLAs with business hours per workspace. For example, view average response times only considering your team’s operating times.

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Download data in 1 click

Export reports in .csv format with detailed information of cards, from permalinks to custom fields.

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92% of users increased team productivity after switching to Drag.

More Drag features that you’ll love

Get instant access to a wealth of collaboration, automation and communication
features, without the back-and-forth between Gmail and other tools.

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User reports

Run performance reports (eg. emails sent or time to response) across team members.

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Tag reports

Run analysis on each tag or group of tags across boards and/or team members.

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Card reports

Visualize the volume of conversations created or that were active within a period of time.

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We integrate with all the tools you’re already using,
so you can run everything in Gmail

Join 200,000+ users using Drag

Exceptional collaboration, automation and communication in Google Workspace

Leading collaboration tool for Google Workspace users

Named Momentum Leader by G2.

200,000+ users worldwide

Spanning across 50+ countries.

No credit card required

No catch – free and paid options.

Setup in under 5 minutes

No IT teams required.

Google-approved security and trust

Google CASA certified, does not store your emails.

99.99% uptime in last 12 months

Monitored 24/7/365.

4.7 stars from 1,200 reviews.

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