Card reports
See how your team handles every email
Card-level activity reports: who did what and when on every conversation, exportable for audits and reviews.
- 200,000+ users
- 4.7 on G2
- No credit card
The metrics your team actually needs.
Response tracking
Response time tracking
Measure first-reply time and resolution time across your team. See averages by agent, by board, by tag, or by time period. Identify bottlenecks before they become problems.
Workload view
Workload distribution
See how work is distributed across your team in real time. Cards per agent, emails per day, resolution rate per person. Spot uneven workloads and rebalance before burnout.
Tag reports
Tag-based reports
Track volume by category: how many billing queries this week, how many support tickets last month, which tags are trending up. Use tag reports to staff the right teams at the right time.
Your shared inbox, accessible from any AI tool.
Connect your inbox to the AI tools your team already uses. Read, reply, assign, and resolve through MCP, API, or Drag Agent.
Drag Agent
Classifies, drafts, and resolves tickets end-to-end.
MCP Server
47 tools for read + write access from any AI client.
REST API
Boards, threads, contacts, automations. Webhooks included.
AI Drafts
Reads the thread, drafts a reply in your team's tone.
Auto-classification
Tagged by intent, sentiment, and urgency automatically.
Knowledge base
Answers grounded in your docs, emails, and tools.
Data you can act on
Data you can act on. Not just look at.
Reports in Drag are designed for operators, not analysts.
Every report answers a question your team is already asking: Are we keeping up? Who needs help? What types of emails are growing? Where are we slowest?
Card reports show status distribution: how many cards are in each column, how long they stay there, and where they get stuck. Use this to tune your workflow: if cards pile up in 'Waiting for customer', you know your templates need work.
Response time reports track SLA compliance across your team. Filter by board, tag, or agent to see exactly where deadlines are being missed, and why.
All reports can be exported to CSV for deeper analysis in spreadsheets or BI tools. No data lock-in.
More features you will love
Reporting & analytics
Team workload, response times, tag reports
Learn moreassignment_indEmail assignment
Assign emails and tasks to team members
Learn moretimerSLA rules
Response time targets with automatic escalation
Learn moreboltAutomations
Auto-tagging, auto-routing, auto-responder, SLA rules
Learn moreAI Platform
The inbox your team and your AI work in together
Shared inbox, boards, live chat, and WhatsApp with AI included, in Gmail and beyond, plus an MCP server your AI tools can drive.
