Custom fields
Track the data that matters to your team
Add order numbers, plan tiers, or any structured data to cards: custom fields that make your inbox a lightweight CRM.
- 200,000+ users
- 4.7 on G2
- No credit card
Your inbox, your data model.
Flexible data
Any field type
Text, number, date, dropdown, currency. Add the fields that match your workflow. Track deal value for sales, order numbers for ecommerce, contract dates for renewals. Each board can have its own field set.
Organised
Filter and sort
Filter your board by any custom field. Show only cards with deal value above $10k, or sort by contract renewal date. Custom fields become first-class filters alongside tags, assignees, and status.
Insights
Report on custom data
Custom fields feed into card reports. Track total deal value per board, average order size per agent, or resolution time by priority level. Turn Gmail into a reporting tool without leaving your inbox.
Your shared inbox, accessible from any AI tool.
Connect your inbox to the AI tools your team already uses. Read, reply, assign, and resolve through MCP, API, or Drag Agent.
Drag Agent
Classifies, drafts, and resolves tickets end-to-end.
MCP Server
47 tools for read + write access from any AI client.
REST API
Boards, threads, contacts, automations. Webhooks included.
AI Drafts
Reads the thread, drafts a reply in your team's tone.
Auto-classification
Tagged by intent, sentiment, and urgency automatically.
Knowledge base
Answers grounded in your docs, emails, and tools.
Lightweight CRM
A lightweight CRM, right inside Gmail.
Custom fields turn your shared inbox into a structured database.
Most teams don't need a full CRM. They need a few extra fields on their email cards: deal value, company name, priority, next action date. Custom fields give you exactly that, without the overhead of a separate tool.
Sales teams track deal value, stage, and next follow-up date. Sort by value to focus on the biggest opportunities. Filter by stage to see your pipeline at a glance.
Support teams add priority level, ticket category, and SLA tier. Filter to see all P1 tickets, or sort by SLA deadline to focus on what's most urgent.
Operations teams track order numbers, shipping dates, and process types. Each card becomes a structured record with all the data your team needs to act.
More features you will love
AI Platform
The inbox your team and your AI work in together
Shared inbox, boards, live chat, and WhatsApp with AI included, in Gmail and beyond, plus an MCP server your AI tools can drive.
