AUTOMATION
Automatically distribute workload evenly across team members.
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4.7 stars from 1,200 reviews.
Collaboration in Gmail for 200,000+ users worldwide.
Let no message slip through the cracks
Instantly assign incoming emails and ensure accountability. Optimize response times by evenly distributing workload.
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Exclude users from the queue
Distribute workload across all board members or a subsegment of members.
For example, removing from the queue a manager who is part of the board but is not to be accountable for individual conversations.
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Trigger round-robin assignments manually
Define specific actions that trigger round-robin assignments to existing cards.
For example, when tag “escalated” is applied, automatically assign card among the senior agents on the board.
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92% of users increased team productivity after switching to Drag.
More Drag features that you’ll love
Get instant access to a wealth of collaboration, automation and communication
features, without the back-and-forth between Gmail and other tools.
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COLLABORATION
Assignment
Assigning emails and tasks to the best-placed team members. See, at a glance, who’s working on what.
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ANALYTICS
User reports
Run performance reports (eg. emails sent or time to response) across team members.
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We integrate with all the tools you’re already using,
so you can run everything in Gmail
Join 200,000+ users using Drag
Exceptional collaboration, automation and communication in Google Workspace
Leading collaboration tool for Google Workspace users
Named Momentum Leader by G2.
200,000+ users worldwide
Spanning across 50+ countries.
No credit card required
No catch – free and paid options.
Setup in under 5 minutes
No IT teams required.
Google-approved security and trust
Google CASA certified, does not store your emails.
99.99% uptime in last 12 months
Monitored 24/7/365.
4.7 stars from 1,200 reviews.
