Round-robin assignment

Distribute emails evenly across your team

Automatically assign incoming emails to team members in rotation. Balanced workload, no manual sorting, no emails falling through the cracks.

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Customer Support

Round-robinCustomer SupportDistribution: Even

Sarah Chen8 assigned today

Available

Marcus Johnson7 assigned today

Available

Elena Rodriguez8 assigned today

Available

James Kim7 assigned today

Away

Next email → Sarah Chen

Works with

via MCP

Fair distribution. Zero manual effort.

Auto-rotation

Automatic rotation

New emails are assigned to team members one by one, in order. Jake gets the first, Sarah gets the second, Mike gets the third, then back to Jake. No manual assignment, no cherry-picking.

syncRound-Robin Assignment

Sarah Chen

Last assigned: 2m ago

active

Marcus JohnsonNEXT UP

Waiting for next email

active

Elena Rodriguez

Last assigned: 12m ago

active

James Kim

Last assigned: 8m ago

active

Load balancing

Load balancer

Need smarter distribution? The load balancer assigns based on current workload. The person with the fewest open cards gets the next email. Teams stay balanced even when some tickets take longer than others.

Invoice query from Sofia A.

Marcus Johnson(2 active - lowest load)check_circle

API question from Ryan O.

James Kim(3 active)check_circle

Delivery issue from Aisha M.

Elena Rodriguez(at capacity)arrow_forward

Sarah Chen(4 active)check_circle

Availability

Availability controls

Going on lunch? Set yourself as unavailable and the round-robin skips you. On vacation? Remove yourself from the rotation entirely. The system adapts in real time.

historyAssignment History

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Sarah ChenInvoice query2m ago

arrow_forward

Marcus JohnsonPartnership follow-up8m ago

arrow_forward

James KimFeature request15m ago

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Elena RodriguezAccount upgrade22m ago

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Sarah ChenBilling dispute30m ago

auto_awesomeAI + Developers

Your shared inbox, accessible from any AI tool.

Connect your inbox to the AI tools your team already uses. Read, reply, assign, and resolve through MCP, API, or Drag Agent.

+Any MCP client

Drag Agent

Classifies, drafts, and resolves tickets end-to-end.

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MCP Server

25 tools for read + write access from any AI client.

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REST API

Boards, threads, contacts, automations. Webhooks included.

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AI Drafts

Reads the thread, drafts a reply in your team's tone.

Every email lands with someone. Always.

No more 'I thought you were handling that' conversations.

Without round-robin, shared inboxes suffer from two problems: bystander effect (everyone assumes someone else will handle it) and cherry-picking (people grab the easy emails first). Round-robin solves both.

Every email gets assigned the moment it arrives. There's always a clear owner. Your team can see who's handling what on the board. No guessing, no duplication, no emails falling through the cracks.

Round-robin works with automation rules. Combine it with routing to create sophisticated workflows: billing emails go to the finance round-robin, support emails go to the support round-robin, VIP emails skip the rotation and go straight to your senior agent.

Pro plan adds the load balancer, which factors in each agent's current open card count. If Jake has 12 open cards and Sarah has 4, the next email goes to Sarah, even if it's Jake's turn in the rotation.

“Round-robin assignment eliminated the 'who's handling this?' question. Every email has a clear owner from the moment it arrives.”