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Round-robin assignment

Automatically distribute workload evenly across team members.

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Collaboration in Gmail for 200,000+ users worldwide.

Let no message slip through the cracks

Instantly assign incoming emails and ensure accountability. Optimize response times by evenly distributing workload.

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round robin

Exclude users from the queue

Distribute workload across all board members or a subsegment of members.

For example, removing from the queue a manager who is part of the board but is not to be accountable for individual conversations.

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Trigger round-robin assignments manually

Define specific actions that trigger round-robin assignments to existing cards.

For example, when tag “escalated” is applied, automatically assign card among the senior agents on the board.

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round robin manual

92% of users increased team productivity after switching to Drag.

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Automatically tag emails and cards based on certain triggers.

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Assigning emails and tasks to the best-placed team members. See, at a glance, who’s working on what.

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User reports

Run performance reports (eg. emails sent or time to response) across team members.

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We integrate with all the tools you’re already using,
so you can run everything in Gmail

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Exceptional collaboration, automation and communication in Google Workspace

Leading collaboration tool for Google Workspace users

Named Momentum Leader by G2.

200,000+ users worldwide

Spanning across 50+ countries.

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Setup in under 5 minutes

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Google CASA certified, does not store your emails.

99.99% uptime in last 12 months

Monitored 24/7/365.

4.7 stars from 1,200 reviews.

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