Round-robin assignment

Distribute emails evenly across your team

Rotate new conversations across the team automatically: fair workloads, instant ownership, and no cherry-picking.

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When this happens

TriggerNew conversation (inbound) is created

Then do this

Assign amongRound robin

Sarah

Marcus

Elena

James

After

Instantly

Works with

via MCP

Fair distribution. Zero manual effort.

Auto-rotation

Automatic rotation

New emails are assigned to team members one by one, in order. Jake gets the first, Sarah gets the second, Mike gets the third, then back to Jake. No manual assignment, no cherry-picking.

When this happens

TriggerNew conversation (inbound) is created

Email timeAny time

Then do this

Assign amongRound robin

Sarah

Marcus

Elena

James

After

Instantly

Load balancing

Load balancer

Need smarter distribution? The load balancer assigns based on current workload. The person with the fewest open cards gets the next email. Teams stay balanced even when some tickets take longer than others.

When this happens

TriggerNew conversation (inbound) is created

If matches

Subjectcontains anyhelp, issue, problem

Then do this

Assign amongLoad balancer

Sarah

Marcus

Elena

James

Priya

After

Instantly

Availability

Availability controls

Going on lunch? Set yourself as unavailable and the round-robin skips you. On vacation? Remove yourself from the rotation entirely. The system adapts in real time.

When this happens

TriggerNew conversation (inbound) is created

Then do this

Assign amongRound robin

Sarah

Elena

James

After

Instantly

auto_awesomeAI + Developers

Your shared inbox, accessible from any AI tool.

Connect your inbox to the AI tools your team already uses. Read, reply, assign, and resolve through MCP, API, or Drag Agent.

+Any MCP client

Drag Agent

Classifies, drafts, and resolves tickets end-to-end.

hexagon

MCP Server

47 tools for read + write access from any AI client.

data_object

REST API

Boards, columns, cards, tags, and email sequences over REST.

auto_awesome

AI Drafts

Reads the thread, drafts a reply in your team's tone.

Every email lands with someone. Always.

No more 'I thought you were handling that' conversations.

Without round-robin, shared inboxes suffer from two problems: bystander effect (everyone assumes someone else will handle it) and cherry-picking (people grab the easy emails first). Round-robin solves both.

Every email gets assigned the moment it arrives. There's always a clear owner. Your team can see who's handling what on the board. No guessing, no duplication, no emails falling through the cracks.

Round-robin works with automation rules. Combine it with routing to create sophisticated workflows: billing emails go to the finance round-robin, support emails go to the support round-robin, VIP emails skip the rotation and go straight to your senior agent.

Pro plan adds the load balancer, which factors in each agent's current open card count. If Jake has 12 open cards and Sarah has 4, the next email goes to Sarah, even if it's Jake's turn in the rotation.

“Round-robin assignment eliminated the 'who's handling this?' question. Every email has a clear owner from the moment it arrives.”