Automated tagging
Tag every email automatically
AI applies your labels automatically: type, topic, and priority tagged on arrival, so reporting and routing run themselves.
- 240,000+ users since 2017
- 4.7 on G2
- No credit card
AI meets rules. Every email tagged before you see it.
AI classification
AI classification
Varley, Drag's AI, reads the email body, subject, and sender history to determine intent (billing, bug report, sales enquiry, how-to question) and applies the right tag automatically. No rules to write. No maintenance.
Rule-based tags
Rule-based tagging
For predictable patterns, set your own rules: if the subject contains 'invoice', tag as BILLING. If the sender domain is vip.com, tag as VIP. Rules stack, so one email can receive multiple tags simultaneously.
MarcusZero-touch triage
Instant triage
Tags are applied the moment an email arrives, before anyone on your team even sees it. Combined with auto-assignment and routing, emails reach the right person with full context already attached.
Your shared inbox, accessible from any AI tool.
Connect your inbox to the AI tools your team already uses. Read, reply, assign, and resolve through MCP, the API, or Varley.
Varley Agents
Varley classifies, drafts, and resolves conversations end to end.
MCP Server
47 tools for read + write access from any AI client.
REST API
Boards, columns, cards, tags, and email sequences over REST.
AI Drafts
Reads the thread, drafts a reply in your team's tone.
Auto-classification
Tagged by intent, sentiment, and urgency automatically.
Knowledge base
Answers grounded in your docs, emails, and tools.
Tags power everything
From support triage to sales pipeline. Tags power everything.
Tags are the foundation of filtering, reporting, and automation in Drag.
Tags do more than organise. They trigger automation rules, feed reports, and determine which board an email lands on. A single tag can assign the email, set an SLA timer, and notify a Slack channel, all at once.
Support teams use auto-tagging to triage by urgency and topic. Billing queries go to finance, bugs go to engineering, and VIP customers get escalated automatically.
Sales teams tag by pipeline stage: new lead, qualified, proposal sent, closed-won. Combined with custom fields and card reports, you get a lightweight CRM inside Gmail.
Operations teams tag by process type (onboarding, renewal, shipping, returns) and use tag reports to spot bottlenecks before they become problems.
“The auto-tagging alone saved us hours a week. Emails just arrive in the right place now.”
Troy Parquer
Senior Transaction Coordinator, CBH Homes
Related features
All features →Drag · with Varley
The inbox your team and Varley work in together
Shared inbox, boards, live chat and WhatsApp for Gmail teams, with Varley, Drag’s AI, included from $18. Plus an MCP server your own AI tools can drive.
