Automated tagging

Tag every email automatically

AI applies your labels automatically: type, topic, and priority tagged on arrival, so reporting and routing run themselves.

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200,000+ users
4.7 on G2
No credit card

Customer Support

AI tagged 24 of 30 emails today

Rachel Martinez

AIBILLINGURGENT

Payment processing error

Sarah Mitchell

AISUPPORTSHIPPING

Order #4821

James Chen

AISALESENTERPRISE

Partnership proposal

DevOps Team

BILLING

API rate limit

Lisa Park

AIPRODUCTFEATURE

Onboarding feedback

Tom Bradley

AIFEATURE

Slack thread sync request

Works with

via MCP

AI meets rules. Every email tagged before you see it.

AI classification

Drag AI reads the email body, subject, and sender history to determine intent (billing, bug report, sales enquiry, how-to question) and applies the right tag automatically. No rules to write. No maintenance.

Sofia Andersson

Vendor payment terms

BILLINGbolt

FINANCEbolt

Ryan O'Neill

New project kickoff

ONBOARDINGbolt

Aisha Mohammed

Server latency issues

TECHNICALbolt

URGENTbolt

Jack Rivera

Quarterly review slides

INTERNALbolt

Rule-based tags

Rule-based tagging

For predictable patterns, set your own rules: if the subject contains 'invoice', tag as BILLING. If the sender domain is vip.com, tag as VIP. Rules stack, so one email can receive multiple tags simultaneously.

tuneTagging Rules

If subject contains ‘invoice’ or ‘payment’

Add tagBILLING

edit

If sender domain is @techstart.io

Add tagPARTNER

edit

If body contains ‘urgent’ or ‘asap’

Add tagURGENT

edit

Zero-touch triage

Instant triage

Tags are applied the moment an email arrives, before anyone on your team even sees it. Combined with auto-assignment and routing, emails reach the right person with full context already attached.

Auto-tagged this week130 total

BILLING

SUPPORT

SALES

URGENT

PRODUCT

auto_awesomeAI + Developers

Your shared inbox, accessible from any AI tool.

Connect your inbox to the AI tools your team already uses. Read, reply, assign, and resolve through MCP, API, or Drag Agent.

+Any MCP client

Drag Agent

Classifies, drafts, and resolves tickets end-to-end.

hexagon

MCP Server

47 tools for read + write access from any AI client.

data_object

REST API

Boards, threads, contacts, automations. Webhooks included.

auto_awesome

AI Drafts

Reads the thread, drafts a reply in your team's tone.

From support triage to sales pipeline. Tags power everything.

Tags are the foundation of filtering, reporting, and automation in Drag.

Tags do more than organise. They trigger automation rules, feed reports, and determine which board an email lands on. A single tag can assign the email, set an SLA timer, and notify a Slack channel, all at once.

Support teams use auto-tagging to triage by urgency and topic. Billing queries go to finance, bugs go to engineering, and VIP customers get escalated automatically.

Sales teams tag by pipeline stage: new lead, qualified, proposal sent, closed-won. Combined with custom fields and card reports, you get a lightweight CRM inside Gmail.

Operations teams tag by process type (onboarding, renewal, shipping, returns) and use tag reports to spot bottlenecks before they become problems.

“The auto-tagging alone saved us hours a week. Emails just arrive in the right place now.”