Email assignment
Assign emails to the right person, every time
One-click assignment, round-robin distribution, and automated rules. Everyone knows who owns what. No forwarding, no guesswork.
- 200,000+ users
- 4.7 on G2
- No credit card
Know who's handling what. Always.
One-click
One-click assign
Assign any email to a team member with one click. They see it on their board immediately. No more forwarding, no more 'can someone take this?' Every email has a clear owner from the moment it arrives.
Auto-distribute
Automatic distribution
Round-robin assigns emails evenly across your team. Load balancer factors in current workload so nobody gets buried while others idle. Fair distribution without a manager manually routing every email.
Smart rules
Assignment rules
Create automation rules so you don't need to manually assign every email. Emails from a certain client, or containing certain keywords, go to the right person automatically. Build once, let it run.
Your shared inbox, accessible from any AI tool.
Connect your inbox to the AI tools your team already uses. Read, reply, assign, and resolve through MCP, API, or Drag Agent.
Drag Agent
Classifies, drafts, and resolves tickets end-to-end.
MCP Server
47 tools for read + write access from any AI client.
REST API
Boards, threads, contacts, automations. Webhooks included.
AI Drafts
Reads the thread, drafts a reply in your team's tone.
Auto-classification
Tagged by intent, sentiment, and urgency automatically.
Knowledge base
Answers grounded in your docs, emails, and tools.
Workload visibility
See capacity before it becomes a bottleneck.
Assignment is about accountability, not just routing.
Run performance reports filtered by team member: emails assigned, average response time, resolution rate. Spot who's overloaded before quality drops. Redistribute work with one click.
Assignment isn't just about routing. It's about accountability. Every email has an owner. Every owner sees their workload. Managers see the whole picture. When someone is out sick, reassign their cards to available team members. When a project wraps up, see exactly who handled what and how quickly.
Combined with Drag's automation engine, assignment becomes hands-free. New client emails go to the account manager. Billing queries go to finance. Support tickets get round-robin'd across the support team. You set the rules once and the inbox organises itself.
“It is the best! Allowed our team to go paperless, we couldn't have without it. Saves so much time and makes everything so much easier.”
Taylor Bailey
Office Assistant, Northern Wide Plank
More features you will love
Shared inbox
Manage shared emails from inside Gmail
Learn moreboltAutomations
Auto-tagging, auto-routing, auto-responder, SLA rules
Learn morewarningCollision detection
Prevent duplicate replies on the same email
Learn moreanalyticsReporting & analytics
Team workload, response times, tag reports
Learn moreThe inbox for teams and agents.
AI drafts, classification, and summaries included on all plans. 7-day free trial, no credit card required.
200,000+ users ·4.7 · 1,200+ reviews· CASA & SOC 2 certified
