Email assignment
Assign emails to the right person, every time
One-click assignment, round-robin distribution, and automated rules. Everyone knows who owns what. No forwarding, no guesswork.
- 240,000+ users since 2017
- 4.7 on G2
- No credit card
Know who's handling what. Always.
One-click
One-click assign
Assign any email to a team member with one click. They see it on their board immediately. No more forwarding, no more 'can someone take this?' Every email has a clear owner from the moment it arrives.
Auto-distribute
Automatic distribution
Round-robin assigns emails evenly across your team. Load balancer factors in current workload so nobody gets buried while others idle. Fair distribution without a manager manually routing every email.
Smart rules
Assignment rules
Create automation rules so you don't need to manually assign every email. Emails from a certain client, or containing certain keywords, go to the right person automatically. Build once, let it run.
Your shared inbox, accessible from any AI tool.
Connect your inbox to the AI tools your team already uses. Read, reply, assign, and resolve through MCP, the API, or Varley.
Varley Agents
Varley classifies, drafts, and resolves conversations end to end.
MCP Server
47 tools for read + write access from any AI client.
REST API
Boards, columns, cards, tags, and email sequences over REST.
AI Drafts
Reads the thread, drafts a reply in your team's tone.
Auto-classification
Tagged by intent, sentiment, and urgency automatically.
Knowledge base
Answers grounded in your docs, emails, and tools.
Workload visibility
See capacity before it becomes a bottleneck.
Assignment is about accountability, not just routing.
Run performance reports filtered by team member: emails assigned, average response time, resolution rate. Spot who's overloaded before quality drops. Redistribute work with one click.
Assignment isn't just about routing. It's about accountability. Every email has an owner. Every owner sees their workload. Managers see the whole picture. When someone is out sick, reassign their cards to available team members. When a project wraps up, see exactly who handled what and how quickly.
Combined with Drag's automation engine, assignment becomes hands-free. New client emails go to the account manager. Billing queries go to finance. Support tickets get round-robin'd across the support team. You set the rules once and the inbox organises itself.
“It is the best! Allowed our team to go paperless, we couldn't have without it. Saves so much time and makes everything so much easier.”
Taylor Bailey
Office Assistant, Northern Wide Plank
Related features
All features →Drag · with Varley
The inbox your team and Varley work in together
Shared inbox, boards, live chat and WhatsApp for Gmail teams, with Varley, Drag’s AI, included from $18. Plus an MCP server your own AI tools can drive.
