Shared tags

Organise, filter, and report, all from tags

Create tags once, use them across your entire team. Team-wide labels that sync across all board members for consistent organisation.

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Labels that work for the whole team.

Team-wide

Team-wide labels

Create tags once, use them across your entire team. BILLING, URGENT, VIP, FOLLOW-UP. Whatever categories matter to your workflow. Tags sync across all board members so everyone uses the same vocabulary to organise work.

labelTeam Tags

5 tags

BILLING24 emailsmore_horiz

URGENT8 emailsmore_horiz

VIP12 emailsmore_horiz

FOLLOW-UP15 emailsmore_horiz

SHIPPING31 emailsmore_horiz

Quick filter

Instant filtering

Filter any board by tag to find exactly what you need. Combine tags with other filters. Show me all URGENT emails assigned to Sarah. Saved views remember your favourite filter combinations so you can jump straight to what matters.

filter_altFiltered by:BILLING×3 results

Lisa Park

Payment failed - please help

BILLINGURGENT

Tom Bradley

Invoice question for Q4

BILLING

Rachel Martinez

Refund not received yet

BILLINGVIP

Tag insights

Tag analytics

Run reports by tag. See which categories drive the most volume, which take longest to resolve, which grow over time. Data-driven decisions about your workflow. Understand where your team spends its time and where to invest in automation.

Email Volume by TagThis week

SHIPPING

BILLING

FOLLOW-UP

VIP

URGENT

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Your shared inbox, accessible from any AI tool.

Connect your inbox to the AI tools your team already uses. Read, reply, assign, and resolve through MCP, API, or Drag Agent.

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Drag Agent

Classifies, drafts, and resolves tickets end-to-end.

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MCP Server

25 tools for read + write access from any AI client.

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REST API

Boards, threads, contacts, automations. Webhooks included.

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AI Drafts

Reads the thread, drafts a reply in your team's tone.

Tags power everything else.

Tags aren't just for organisation. They drive automations, reports, and views.

Tags are the foundation of Drag's workflow engine. Automation rules can apply tags automatically based on email content, sender, or subject line. Reports can be filtered by tag to show performance for specific categories. Saved views can combine tags with assignees and statuses to create focused workspaces.

For example: create a VIP tag, set an automation to apply it when emails arrive from your top 20 clients, create a saved view that shows only VIP emails, and run a monthly report on VIP response times. All from one simple tag. The tag becomes a workflow, not just a label.

Colour-coded tags make visual scanning fast. At a glance, your team sees the red URGENT tags, the green RESOLVED tags, and the blue BILLING tags. No reading required. The colours tell the story.

“What we like the most about Drag is the ability to see at a glance where a client is during their Onboarding process, through the use of columns, tasks, and tags.”