Workspace routing

Send emails to the right workspace automatically

Route incoming emails to specific boards based on sender, subject, keywords, or domain, so the right team sees the right emails without manual sorting.

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Customer Support

Workspace routing+ Add rule

Sender domain = *.eduAcademic

Active

Subject contains invoice OR billingBilling

Active

Sender = @enterprise-client.comEnterprise

Active

Default (no match)GeneralDefault

Routed 84 emails this week

Works with

via MCP

The right email. The right board. Every time.

Conditional routing

Route by sender domain, subject keywords, email alias, or any combination. Emails from @enterprise.com go to the Enterprise board. Emails containing 'invoice' go to Billing. Emails to sales@ go to Sales Pipeline.

mailIncoming email

Contains ‘invoice’

arrow_forward

support_agentSupport Board

From @partner.com

arrow_forward

storefrontSales Board

Subject has ‘bug’

arrow_forward

codeEngineering Board

Multi-board

Multi-board workflows

Use routing to separate concerns. One shared email address, multiple boards. Support, billing, sales, and returns each get their own workspace with their own columns, tags, and automation rules.

Invoice #INV-2026-1204

arrow_forwardBILLING

Partnership opportunity

arrow_forwardSALES

Bug: login page broken

arrow_forwardENGINEERING

Auto-assign combo

Combined with auto-assign

Routing and assignment work together. An email arrives, routes to the Support board, and gets assigned to the next agent in the round-robin, all before a human touches it.

historyRouting History

alt_route

Invoice query → Billing

billing keywords5m ago

alt_route

Feature request → Product

product feedback12m ago

alt_route

Urgent support → Support (Priority)

urgent override18m ago

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Your shared inbox, accessible from any AI tool.

Connect your inbox to the AI tools your team already uses. Read, reply, assign, and resolve through MCP, API, or Drag Agent.

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Drag Agent

Classifies, drafts, and resolves tickets end-to-end.

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MCP Server

47 tools for read + write access from any AI client.

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REST API

Boards, threads, contacts, automations. Webhooks included.

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AI Drafts

Reads the thread, drafts a reply in your team's tone.

One inbox for your company. Many boards for your teams.

Routing lets you use a single shared email address while keeping teams focused.

Most growing teams start with one shared email (support@). As volume grows, they need specialisation. Billing queries need finance, technical bugs need engineering, sales enquiries need the sales team. But they don't want to create separate email addresses for everything.

Workspace routing solves this. Emails arrive at support@ and automatically route to the right board based on content. Finance sees billing cards, engineering sees bug reports, sales sees leads. Each team has their own workspace with custom columns, tags, and automation rules.

Routing rules are evaluated in order and can be layered. A VIP customer's billing email can match both the VIP rule (priority handling) and the billing rule (finance board). Use priority ordering to control which rule wins, or allow multiple rules to fire simultaneously.

All routing happens server-side, in real time. Emails are routed before notifications fire, so your team only gets alerted about emails on their board.