Workspace routing
Send emails to the right workspace automatically
Route conversations to the right workspace automatically: sender, subject, or channel rules that keep every queue clean.
- 240,000+ users since 2017
- 4.7 on G2
- No credit card
The right email. The right board. Every time.
Conditional routing
Conditional routing
Route by sender domain, subject keywords, email alias, or any combination. Emails from @enterprise.com go to the Enterprise board. Emails containing 'invoice' go to Billing. Emails to sales@ go to Sales Pipeline.
Multi-board
Multi-board workflows
Use routing to separate concerns. One shared email address, multiple boards. Support, billing, sales, and returns each get their own workspace with their own columns, tags, and automation rules.
Auto-assign combo
Combined with auto-assign
Routing and assignment work together. An email arrives, routes to the Support board, and gets assigned to the next agent in the round-robin, all before a human touches it.
Sarah
Marcus
Elena
JamesYour shared inbox, accessible from any AI tool.
Connect your inbox to the AI tools your team already uses. Read, reply, assign, and resolve through MCP, the API, or Varley.
Varley Agents
Varley classifies, drafts, and resolves conversations end to end.
MCP Server
47 tools for read + write access from any AI client.
REST API
Boards, columns, cards, tags, and email sequences over REST.
AI Drafts
Reads the thread, drafts a reply in your team's tone.
Auto-classification
Tagged by intent, sentiment, and urgency automatically.
Knowledge base
Answers grounded in your docs, emails, and tools.
One inbox, many teams
One inbox for your company. Many boards for your teams.
Routing lets you use a single shared email address while keeping teams focused.
Most growing teams start with one shared email (support@). As volume grows, they need specialisation. Billing queries need finance, technical bugs need engineering, sales enquiries need the sales team. But they don't want to create separate email addresses for everything.
Workspace routing solves this. Emails arrive at support@ and automatically route to the right board based on content. Finance sees billing cards, engineering sees bug reports, sales sees leads. Each team has their own workspace with custom columns, tags, and automation rules.
Routing rules are evaluated in order and can be layered. A VIP customer's billing email can match both the VIP rule (priority handling) and the billing rule (finance board). Use priority ordering to control which rule wins, or allow multiple rules to fire simultaneously.
All routing happens server-side, in real time. Emails are routed before notifications fire, so your team only gets alerted about emails on their board.
Related features
All features →Drag · with Varley
The inbox your team and Varley work in together
Shared inbox, boards, live chat and WhatsApp for Gmail teams, with Varley, Drag’s AI, included from $18. Plus an MCP server your own AI tools can drive.
