Board views
View your inbox your way
Kanban board or list view per workspace: see the queue the way your team works, and switch without losing anything.
- 200,000+ users
- 4.7 on G2
- No credit card
Three views. One source of truth.
Visual workflow
Kanban board
The classic drag-and-drop board. Columns represent stages: New, In Progress, Waiting, Done. Drag cards between columns to update status. See your entire workflow at a glance. Best for visual thinkers and process-oriented teams.
Dense data
List view
A compact, spreadsheet-like view that shows more items at once. Sort by any field, scan quickly, and process high volumes of email. Best for power users who want density and speed.
Read + act
Preview view
Split-pane layout: email list on the left, full email preview on the right. Read and respond without leaving the board. Best for teams that need to read full email content before acting.
Your shared inbox, accessible from any AI tool.
Connect your inbox to the AI tools your team already uses. Read, reply, assign, and resolve through MCP, API, or Drag Agent.
Drag Agent
Classifies, drafts, and resolves tickets end-to-end.
MCP Server
47 tools for read + write access from any AI client.
REST API
Boards, threads, contacts, automations. Webhooks included.
AI Drafts
Reads the thread, drafts a reply in your team's tone.
Auto-classification
Tagged by intent, sentiment, and urgency automatically.
Knowledge base
Answers grounded in your docs, emails, and tools.
Personal preference
Your team doesn't have to agree on one view.
Each person picks their preferred view. The underlying data stays the same.
View preferences are personal. Your manager might prefer the kanban board for a high-level overview. Your most productive agent might live in list view for speed. Your new hire might use preview view to read every email carefully. All three are looking at the same board, the same cards, the same data.
Switch between views in one click. No data is lost, no layout changes permanently. Views are just different lenses on the same workspace.
Saved views go further. Create filtered views ('My assigned cards', 'Urgent only', 'Due this week') and save them for quick access. Saved views combine a view type, filters, and sort order into a single click.
Default views are built in: Assigned to me, Unread, Pending, Closed. Every board ships with these so your team can find what they need from day one.
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AI Platform
The inbox your team and your AI work in together
Shared inbox, boards, live chat, and WhatsApp with AI included, in Gmail and beyond, plus an MCP server your AI tools can drive.
