Auto-responder

Respond instantly, even when you're not there

Set up automatic email responses triggered by sender, subject, or keywords. Acknowledge receipt, set expectations, or route to self-serve resources.

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200,000+ users
4.7 on G2
No credit card

Customer Support

Auto-responderCustomer Support

Trigger

When a new email arrives inCustomer Support

Response

Thanks for reaching out! We've received your email and will get back to you within 24 hours. In the meantime, check our help center: help.dragapp.com

Active hours

HoursAlways

Rate limit1 per contact per 24h

Sent 142 auto-replies this week

Works with

via MCP

Acknowledge instantly. Resolve faster.

Instant replies

Instant acknowledgement

Customers get an immediate reply confirming their message was received. Set expectations on response time, link to your help centre, or provide order tracking, all before a human even sees the email.

reply_allAuto Responder - Support Board

Active

Trigger

When new email arrives on Support board

Template

Hi {{sender_name}},
Thanks for reaching out! We've received your message and a team member will respond within 2 hours. In the meantime, check our help center: help.yourcompany.com

sendSent 142 times this month

Smart triggers

Conditional triggers

Different auto-replies for different situations. Send one response for billing queries, another for support tickets, and a third for out-of-hours messages. Match on sender, subject, keywords, or board.

scheduleTime-based responses

light_modeBusiness hours (9am–6pm GMT)

“We’ll respond within 2 hours”

dark_modeOutside business hours

“We’ll respond first thing tomorrow morning”

Business hours

Business hours awareness

Configure auto-replies to only fire outside business hours, or use different messages for weekdays vs weekends. Customers always know when to expect a response.

Jack Rivera

Hi, I need help with my API integration...

3:14 PM

smart_toyAuto-replyAUTO3:14 PM

Hi Jack, Thanks for reaching out! We've received your message and a team member will respond within 2 hours...

check_circleSent automatically · 0s response time

auto_awesomeAI + Developers

Your shared inbox, accessible from any AI tool.

Connect your inbox to the AI tools your team already uses. Read, reply, assign, and resolve through MCP, API, or Drag Agent.

+Any MCP client

Drag Agent

Classifies, drafts, and resolves tickets end-to-end.

hexagon

MCP Server

25 tools for read + write access from any AI client.

data_object

REST API

Boards, threads, contacts, automations. Webhooks included.

auto_awesome

AI Drafts

Reads the thread, drafts a reply in your team's tone.

More than a vacation message. A real workflow tool.

Auto-responders in Drag go beyond simple out-of-office replies.

Traditional auto-responders send one generic reply to everything. Drag lets you build conditional responses that act differently based on the content, sender, or time of day.

Combine auto-responders with auto-tagging and routing: an email arrives, gets tagged as BILLING, routes to the Finance board, and the customer receives a tailored acknowledgement with a link to your billing FAQ, all in under a second.

For support teams, auto-responders reduce anxiety. Customers know their message was received. For sales teams, they keep leads warm while your team is in meetings or offline. For operations teams, they provide instant confirmation of receipt for time-sensitive processes like orders, returns, or applications.

“Our auto-responder handles the first reply for 70% of incoming emails. Customers love the instant acknowledgement.”