Auto-responder
Respond instantly, even when you're not there
Set expectations automatically: office-hours replies, first-contact confirmations, and follow-ups that send themselves.
- 240,000+ users since 2017
- 4.7 on G2
- No credit card
Acknowledge instantly. Resolve faster.
Instant replies
Instant acknowledgement
Customers get an immediate reply confirming their message was received. Set expectations on response time, link to your help centre, or provide order tracking, all before a human even sees the email.
Smart triggers
Conditional triggers
Different auto-replies for different situations. Send one response for billing queries, another for support tickets, and a third for out-of-hours messages. Match on sender, subject, keywords, or board.
Business hours
Business hours awareness
Configure auto-replies to only fire outside business hours, or use different messages for weekdays vs weekends. Customers always know when to expect a response.
Your shared inbox, accessible from any AI tool.
Connect your inbox to the AI tools your team already uses. Read, reply, assign, and resolve through MCP, the API, or Varley.
Varley Agents
Varley classifies, drafts, and resolves conversations end to end.
MCP Server
47 tools for read + write access from any AI client.
REST API
Boards, columns, cards, tags, and email sequences over REST.
AI Drafts
Reads the thread, drafts a reply in your team's tone.
Auto-classification
Tagged by intent, sentiment, and urgency automatically.
Knowledge base
Answers grounded in your docs, emails, and tools.
More than a vacation reply
More than a vacation message. A real workflow tool.
Auto-responders in Drag go beyond simple out-of-office replies.
Traditional auto-responders send one generic reply to everything. Drag lets you build conditional responses that act differently based on the content, sender, or time of day.
Combine auto-responders with auto-tagging and routing: an email arrives, gets tagged as BILLING, routes to the Finance board, and the customer receives a tailored acknowledgement with a link to your billing FAQ, all in under a second.
For support teams, auto-responders reduce anxiety. Customers know their message was received. For sales teams, they keep leads warm while your team is in meetings or offline. For operations teams, they provide instant confirmation of receipt for time-sensitive processes like orders, returns, or applications.
“Our auto-responder handles the first reply for 70% of incoming emails. Customers love the instant acknowledgement.”
Holly Jenkins
Chief Operating Officer, Waste Logics
Related features
All features →Drag · with Varley
The inbox your team and Varley work in together
Shared inbox, boards, live chat and WhatsApp for Gmail teams, with Varley, Drag’s AI, included from $18. Plus an MCP server your own AI tools can drive.
