Email templates
Write once. Send a thousand times.
Create templates for your most common emails. Personalise with dynamic fields. Access them from the Gmail compose window in one click.
- 200,000+ users
- 4.7 on G2
- No credit card
Consistent replies in seconds, not minutes.
One-click templates
Reusable templates
Create templates for your most common emails: welcome messages, shipping updates, refund confirmations, meeting follow-ups. Access them directly from the Gmail compose window with one click. Your entire team shares the same library of approved responses.
Smart fields
Dynamic personalisation
Templates aren't static. Use dynamic fields like {{customer_name}}, {{order_id}}, {{company}} to personalise every send. Your team sends faster without sacrificing the personal touch. Each reply feels handcrafted, even when it's based on a template.
Your shared inbox, accessible from any AI tool.
Connect your inbox to the AI tools your team already uses. Read, reply, assign, and resolve through MCP, API, or Drag Agent.
Drag Agent
Classifies, drafts, and resolves tickets end-to-end.
MCP Server
25 tools for read + write access from any AI client.
REST API
Boards, threads, contacts, automations. Webhooks included.
AI Drafts
Reads the thread, drafts a reply in your team's tone.
Auto-classification
Tagged by intent, sentiment, and urgency automatically.
Knowledge base
Answers grounded in your docs, emails, and tools.
Templates that scale
Templates that learn from your team.
Static templates are the start. AI takes them further.
With AI drafts enabled, Drag doesn't just offer static templates. It suggests the right template based on the incoming email's content. AI reads the email, identifies the intent (billing enquiry, shipping question, feature request), and surfaces the most relevant template.
Your team reviews, adjusts, and sends. Consistent responses in seconds, not minutes. New team members get up to speed instantly because the best response is always one click away. Senior team members save time on repetitive replies and focus on complex conversations that need a human touch.
Over time, your template library becomes a knowledge base of your team's best responses. Every customer gets the same high-quality answer, regardless of who handles their email.
“It's really nice to have a universal and scalable solution that can bring consistency across different teams in our organization!”
Madison Ingraham
Data Admin & IT, CBH Homes
The inbox for teams and agents.
AI drafts, classification, and summaries included on all plans. 7-day free trial, no credit card required.
200,000+ users · 4.7 on G2 · CASA & SOC 2 certified
