AI Platform
One platform. Agents that resolve. Intelligence that grounds.
An agent that reads, thinks, and resolves. An intelligence layer that connects every source. Five features that work in every email without configuration.
The AI platform built into your shared inbox.
Drag AI is not a bolt-on. It is the platform: autonomous agents that resolve tickets end-to-end, an intelligence layer that connects all your tools, and five features that work in every email from day one.
5
AI features
20+
Connected sources
23s
Avg resolution
Platform Features
Five AI capabilities built into every email. No setup, no per-seat pricing.
- Drafts
- Classification
- Summaries
- Co-pilot
- Knowledge Base
Two interfaces, one inbox. Humans and agents working the same email.
Your team works from the shared inbox they already know: Kanban boards, assignments, internal notes. Your AI agent works from the API, classifying, drafting, resolving, and escalating. Both see the same threads. Both work the same boards. Neither steps on the other. This isn't AI bolted onto an inbox. It's an inbox rebuilt for AI.
AI features built into every email.
Every action logged. Every source cited.
Trust is non-negotiable. Every AI decision is auditable, every answer cites its source, and your data is never used for model training.
Full audit trail
Every classification, draft, and resolution logged with a complete reasoning trace. See what the AI read, queried, and decided.
Source citations
Every answer links to the specific document, email thread, or record it drew from. Click through to verify.
Enterprise security
SOC 2 and CASA certified. Data encrypted at rest and in transit. Your data is never used for model training.
Your shared inbox, accessible from any AI tool.
Connect your inbox to the AI tools your team already uses. Read, reply, assign, and resolve through MCP, API, or Drag Agent.
Drag Agent
Classifies, drafts, and resolves tickets end-to-end.
MCP Server
25 tools for read + write access from any AI client.
REST API
Boards, threads, contacts, automations. Webhooks included.
AI Drafts
Reads the thread, drafts a reply in your team's tone.
Auto-classification
Tagged by intent, sentiment, and urgency automatically.
Knowledge base
Answers grounded in your docs, emails, and tools.
See AI in your inbox.
Drafts, classification, summaries, co-pilot, all included. No extra cost, no per-agent pricing.
200,000+ users · 4.7 on G2 · CASA & SOC 2 certified
