Who can get Claude Duet, the cost, how to join, what it does in Gmail on its own and only with your approval, and why it can't run a team inbox.
Nick Timms · Oct 22, 2026 · 11 min readLatest
Five big-lab AI agents plus Drag's own Varley, side by side on email: who can get each, price, sending rules, own address, UK and EU access, team inboxes.
Nick Timms · Oct 22, 2026Drag, Front, Missive, Hiver, Gmelius and Help Scout all publish MCP servers now. What each lets Claude or ChatGPT do on a team inbox, and which can send.
Nick Timms · Oct 20, 2026Gmail's AI Inbox reaches more Workspace accounts from October 26: which plans get it, why it may not show, how to hide it, and why shared inboxes miss out.
Nick Timms · Oct 19, 2026The support setup I'd use if we refused to pay for a tool: Gmail, a free Google Group as support@, and Claude or ChatGPT. Steps, prompts, costs, limits.
Duda Bardavid · Oct 13, 2026Is the Gemini agent free, and can it answer email? Google's coworker agents get an @agents address. Plans, price and the catch for shared inboxes.
Nick Timms · Oct 12, 2026Customer communication software compared: 9 tools for email, chat and WhatsApp teams, with October 2026 prices and a six-person monthly cost example.
Nick Timms · Oct 5, 2026OpenAI released dots on 29 September 2026: always-on agents in ChatGPT. Who can get one (not yet Pro in the UK or EU), what a dot can do with your email, and the approval rules.
Nick Timms · Oct 1, 2026Agentic email is AI that reads, decides and acts in an inbox. What the term means, the four permission levels, the real risks, and how support teams start in Gmail.
Nick Timms · Sep 27, 2026Set a customer service SLA your email team can actually keep: research-backed targets, the clock rules most SLAs get wrong, a copy-paste template, and how to enforce it in Gmail.
Duda Bardavid · Sep 23, 2026Most support tools now charge for AI by the answer, at published rates from $0.05 to $1.25, and the resolution rates they advertise are roughly double what their own case studies show. The 2026 state of AI customer support, built from dated evidence.
Nick Timms · Sep 15, 202618 Gemini prompts for email, organized by where they run: Gmail's side panel, the Gemini app connected to your inbox, and a shared team inbox. Each with why it works and what it returns.
Nick Timms · Sep 11, 2026
