Need Email collaboration? So you need this

11th September 2018 in Shared Inbox, Shared Gmail, Team inbox

As communication and productivity tools, emails are quite useful. They have been around for a while, most professionals know how to use it and it can be very simple.

However, until now it is used just individually. In other words, they’re personal accounts that don’t offer collaboration— only if you copy someone in an email, which gets many people in confusing situations.

Continue reading »

Why (and how) you should share emails with your team

10th September 2018 in Shared Inbox, Shared Gmail, Team inbox

Sharing inboxes and emails with a team might seem like a hard task in the beginning, but as anything else, they’re quite easy if you choose the right tool.

You see, many people still don’t know how to do this task properly, which is why their companies aren’t growing as much as they could.

Fortunately, here’s this article to help you out, so first of all let’s see why you should share emails:

Continue reading »

Sharing email addresses with your team? So you need this

7th September 2018 in Shared Inbox, Shared Gmail, Team inbox

So you’re already using shared inboxes with your team, but are you making the most of it?

Although it was made to increase productivity, shared inboxes — or shared email addresses — can be a very tricky technology that will do the opposite. How so? By making wrong choices.

For instance, if you use a tool that is hard to learn, your team won’t adopt it. If it’s adding too much replies, your team will certainly get lost among emails (and you’ll lose track on who’s actually doing the work). So let’s see some good practices:

Continue reading »

How to manage Helpdesk in Gmail with a Shared Inbox

10th May 2018 in Shared Inbox, Shared Gmail, Team inbox

Managing client relationship is necessary for every company. Some use basic tools – which work well – others need Helpdesk softwares, much more complex, buy yet precise. The aim is to solve customers’ issues and, of course, boost your performance. 

In order to keep a good relationship with your clients, which can turn them loyal and promoters of your company, you must find a way to connect, solve and organize its issues and information. In that way you can manage every detail and check if things are working fine for both of you.

Continue reading »

Shared Inbox: 5 killing softwares to boost your team productivity

4th April 2018 in Shared Inbox, Team inbox, Help Scout alternative, Front App alternative, Hiver HQ alternative

If shared inbox is a new concept for you, don’t worry. We’ve been speaking about it for a while, as you can see here

We love it, and think you should love it too. If it’s finally time for you to start using shared inboxes but don’t know which tool to go for, we have gathered a list with the top 5 softwares that provide shared inbox, so you can look up for each one of them and make your decision.

Continue reading »

Team Inbox: 5 reasons why we use it (and your team should do the same)

26th March 2018 in Shared Inbox, Team inbox

If team inbox is a new concept for you, don’t worry. We’ve been speaking about it for a while, as you can see here. And in this article we want to explain to you some of the reasons we use — and love — it.

Nowadays, people share and collaborate on real-time. Think on an example such as Google Drive, with real-time sharing and collaboration on any document on the cloud. Or even tools such Skype or Slack, revolutionizing business communication with instant messages.

Fortunately, as well as many other business communication tools, email has evolved and has become real-time too. The term Shared Mailbox has emerged as an important next era of email communication. 

Continue reading »

How to manage Helpdesk with a shared inbox

22nd March 2018 in Shared Inbox, Team inbox

Most companies need Helpdesk softwares in order to manage their relationship with clients. Just making sure that their issues and questions are properly solved can make a huge different in your profit. 

Furthermore, keeping a good relationship with your customers is essential if you aim to keep them loyal to your company. If this is your case, you have probably realized that you need a way to organize information for each and every client, so you can track and solve their issues efficiently

Helpdesk softwares are very handy. But we don’t think they solve the problem as efficiently as they could. Dedicated softwares, as good as they are, always add more things for you to think about, more tabs on your browsers and more passwords to remember.

Continue reading »

How to manage CRM with a shared inbox

19th March 2018 in Shared Inbox, Team inbox

Keeping a good relationship with your customer is essential if you aim to keep them loyal to your company, a shared inbox can help. But, if you run a business, you have probably realized that you need a way to organize your information for each and every client

If you work on a sales team, for instance, many people have together looking forward for the same target. Sometimes it might be an issue in your email.

So, instead, many companies have adopted specific CRM (Customer Relationship Management) softwares. A good idea? Definitely. But on the other hand, employees lose productivity by switching tools and softwares all day.

Continue reading »