How a joint email account should be working

By 18th April 2019 February 5th, 2020 No Comments

Also known as shared inboxes, joint email account is a good and valuable option for companies that struggle with poor email management. There are several ways to make your team work proficiently without pulling themselves to the limit. So, when talking about joint email accounts, we are talking about efficient work routine and productivity.

As we all know, emails consumes a lot of every company work time, but they often end up being underused because many people still don’t know how to take advantage of it in the best way and use all of its features. And this is what we’re going to talk today: how a joint email account really should be working and how can it help you achieve your goals. Come with us! 

How people join Gmail accounts and why it is wrong

Have you ever worked in a company where many people have access to the same email? Where everyone has the “” logged on its own computer? We’ve been there. And it’s a mess. 

This is very common. Many companies have several people answering for the same account. Even if you never been through this experience, you possibly have already interacted with an email account and noticed that lots of people access it. 

So, as far as we know, this is a pretty common thing in companies. They share a spreadsheet with the entire team with all the accounts and passwords of every software/email that they possess. This way, anyone can use the same login and password on their computer to access an account. Does this sound problematic to you? It’s because this is really unsafe.

Sharing the same accounts and passwords is not the safest way to do it, because your account is vulnerable to being hacked. A spreadsheet, for example, can accidentally be shared with people from outside of the company. And you certainly don’t want that to happen.

Other big issue is the lack of tracking. Imagine that you and three other co-workers respond to the email “”. Now think of the work that is to know which email has already been answered, which message was sent, which demand is your colleague dealing with, and so on. Isn’t it difficult to keep track? 

But wait: emails has been designed to be used individually, so it’s no surprise that people don’t know how to share it properly. 

How to do it properly

Now, how can a joint email account should be working? It’s simples: with shared inboxes. Basically through a shared inbox you can share emails that really matter, turn them into tasks to be done and assign people to take care of it. In fact, do you know that, according to an article published on Harvard Business Review, assigning tasks and delegating can increase companies’ earnings?

Shared inboxes are more than that. Here some of its benefits:

  • Shared inboxes are safer: every team member has its own account and password, it is hard to be hacked;
  • Allows transparency: by sharing certain communication onto team boards, you’ll be promoting transparency and providing context to why things are getting done;
  • Are collaboration-friendly: you can share tasks or even comment on someone’s else work while not creating a thread. This creates a sense of participation that engages teams and makes work much more efficient;
  • Allows delegation: you can assign tasks and it helps team members to know who’s responsible for answering some emails;
  • Have better visualization: it doesn’t mix personal emails with team emails, so only you decide what you share with the others.

You see? Shared inboxes are the way joint email accounts should go. It’s collaboration at its finest, and it truly means that you’ll be working side by side with your team. Forget working individually!

Drag App

Drag App is a Gmail extension and the perfect email management solution for your company. It makes everything possible when it comes to track, organize, record and truly manage your inbox. A great option for small and medium businesses, Drag allows you to have a kanban board, just like Trello, in your own Gmail inbox.

Everything works seamlessly together so you can have a clear understanding of the process. CRM, Helpdesk, shared inbox, folder system, and email management: everything straight from your Gmail inbox!


Collaboration among teams = productivity.

This simple formula makes everything possible when it comes to organization, keeping everyone informed and optimized processes. We must use tools to help us and to create a better workflow. You can find tools with tons of functionalities that can be valid for your company. All you gotta do is know what are your companies’ gaps and how a tool can help you.

A joint email account must be simple, organized and intuitive. Email collaboration itself is not the answer to all your problems, of course. But, like every process, you need to keep track, to organize, to teach your coworkers, to be transparent in order to make everything easier, faster and efficient.

We hope this article enlightened you on your search for . Do you know others benefits and ways of share an email? Please tell us in the comments below!

Learn more about the benefits in Shared inboxes. Download Drag’s “The Ultimate Guide to Transform your Business with Shared Inboxes”. We did it to create awareness in companies in what concerns increasing productivity by using online tools. Click on the button below:

Learn how to Transform your Business with Shared Inboxes by downloading our Ebook!

About Drag

Drag is a shared inbox, inside Gmail, for teams to manage emails, tasks, helpdesk and more from one single place. Try Drag for free.

Samantha Anacleto

Author Samantha Anacleto

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