Without internal notes, teams discuss emails by forwarding them, CCing colleagues, or switching to Slack. Each creates noise, splits context, and makes it harder to find decisions later.

With Drag, the discussion happens on the email itself. The customer's message, your team's internal notes, and the final response all live on the same card. When someone new inherits the conversation, they have everything they need in one place.

Notes work alongside shared drafts. Discuss the approach in notes, then collaborate on the response in a shared draft. The customer sees a polished reply. Your team sees the full decision trail behind it.

Internal notes are available on all plans and work in kanban, list, and preview views.