Shared drafts
Collaborate on replies before they go out
Write a draft reply. Share it with your team for review. Multiple people can suggest edits before you hit send. The customer sees one polished response.
- 240,000+ users since 2017
- 4.7 on G2
- No credit card
Better replies, sent with confidence.
Co-editing
Team editing
Write a draft reply. Share it with your team for review. Multiple people can suggest edits before you hit send. The customer sees one polished response, not the back-and-forth that went into crafting it.
Sarah ChenCustomer-safe
Invisible until sent
Shared drafts are internal. The customer never sees them until you choose to send. No risk of accidentally sending a half-written reply. Draft, review, polish, and send when it's ready.
Review flow
Quality control
Flag drafts for senior team members to review. New team members learn faster by getting feedback on their responses. Sensitive replies get a second pair of eyes. Consistent quality across the entire team.
Your shared inbox, accessible from any AI tool.
Connect your inbox to the AI tools your team already uses. Read, reply, assign, and resolve through MCP, the API, or Varley.
Varley Agents
Varley classifies, drafts, and resolves conversations end to end.
MCP Server
47 tools for read + write access from any AI client.
REST API
Boards, columns, cards, tags, and email sequences over REST.
AI Drafts
Reads the thread, drafts a reply in your team's tone.
Auto-classification
Tagged by intent, sentiment, and urgency automatically.
Knowledge base
Answers grounded in your docs, emails, and tools.
Team voice
Reply as the team, not as yourself.
Control who the customer sees, regardless of who writes the reply.
Send replies from shared addresses (support@, sales@, billing@) or from another team member's email. Define default reply addresses per board. The customer always sees a consistent sender, even when different team members handle different parts of the conversation.
This is especially powerful for teams where junior members handle initial drafts and seniors review before sending. The customer sees one professional reply from the team address. Behind the scenes, your team collaborated on the perfect response, drafting, reviewing, and approving in one smooth workflow.
Combined with email templates, shared drafts become even faster. Start from a template, customise it for the specific conversation, share for review, and send. Consistent, accurate, and professional, every time.
“Drag has completely changed the way our team uses our Email, eliminating double work, emails getting missed and creating LESS emails for everyone!”
Troy Parquer
Senior Transaction Coordinator, CBH Homes
Drag · with Varley
The inbox your team and Varley work in together
Shared inbox, boards, live chat and WhatsApp for Gmail teams, with Varley, Drag’s AI, included from $18. Plus an MCP server your own AI tools can drive.
