Desk.com help desk software is no longer available for new clients since March last year. If you´re still able to use Desk.com as a help desk solution, it´s because Salesforce won´t shut it down completely until 2020. They´ve decided to start all over again, which means thousands of users are looking for support alternatives. Here you have some of the best alternatives in the market right now.
Salesforce has been committed to keeping Desk.com fully functional and fully available until March 13, 2020. It´s important, nevertheless, that you start exporting data and getting prepared for the transition. Both old & new users must find strategies to handle their business needs. Old Desk.com clients need to focus on not making any disruption in their operation. New users must focus on getting a product guaranteed to last for a long time, to avoid this type of situations in the future.
But why is Salesforce shutting down Desk.com?
In a nutshell, instead of rebuilding what was a powerful tool used by thousands, they decided to go in a whole new direction. This puts their users in a tough spot because they need to find tools that are up to the challenge. Some of the best alternatives are:
Zoho Desk Software
Zoho Desk is a website tool designed to provide customer support. Their input helps clients to increase productivity. It also helps managers to find improvement areas and other useful things. It comes with a friendly interface and the software, in general, is meant to be as straightforward as possible.
A help-desk and chat application best used for service work teams. It provides web analytics and live customer care. You can sign up for a free trial that will enable your team the ability to interact with clients without leaving your website.
This tool is designed to take customer connections to a new level. A friendly platform with analytics and real time metrics. A pretty decent tool for both big companies and small businesses. It also comes with enhanced security for your sensitive data. One of the few platforms that come with built-in Artificial Intelligence. This offers multiple automation options, like integration with bots or the abikity to create your own.
Help desk tool that delivers for both large and small companies. Offers a free trial version so you can enjoy its features before choosing a plan. Comes with phone support and live chats. Their mobile version is also powerful in both iOS and Android. This tool can create tickets and offers the possibility of automating tasks based on those tickets. It also can assign tickets automatically.
A three-module suite designed to give you plenty of customer service insights. Your customers will have multiple communication channels with your brands. Vision Helpdesk increases productivity. This tool will save you time through automation. This tool takes help desk ticketing to a new level: Tickets are divided into categories for your support team´s convenience. A true productivity enhancer for your team.
Top-market help desk system for e-commerce companies. It takes the pressure of customer service by taking all queries into one dashboard. All queries can be managed at once. You can sign up for a free trial so you get to know its customer service features. This tool will help you deal with tickets a lot faster than now. Plus, you have access to a wide variety of tools. For your reporting needs, xSellco offers the ability to produce reports anytime you want.
Finally, we have Dragapp, which is simply the perfect way to run your business from a single place. This is the best tool to handle many of your processes without having to install software. You can handle customers, marketing emails, various tasks etc, from the convenience of your Gmail interface.
As a Help Desk tool, it provides the ability to track all your customer interactions directly from Gmail. You don´t have to convert emails into tickets anymore. This means you can use your Gmail as a Help Desk tool, here you can learn how. Dragapp will not only cover your Help Desk needs, but it will also be your CRM and Marketing tool, all in one familiar place, your Gmail Inbox. Learn more about Dragapp´s features here.
There you have it, some of the best Help Desk alternatives now that Desk.com is shutting down. Weigh all the pros and cons, and determine which tool is best suited for your business needs.