Decagon and Sierra are the two best-funded AI support agents, and every comparison page ranking for this matchup is written by a vendor selling itself. We sell neither. The honest head-to-head: control models, reported pricing, audited resolution claims, and who should pick which.
Nick Timms · Aug 14, 2026 · 7 min readAda prices on conversation volume with a reported median contract of $73,500 a year. The best Ada alternatives for 2026 across every tier: enterprise peers, self-serve agents from $0.05 per conversation, and the seat-included approach, all priced honestly.
Nick Timms · Aug 18, 2026Decagon runs on a reported ~$50K platform fee plus usage, with no published pricing. The best Decagon alternatives for 2026 across every tier: enterprise peers, self-serve agents from $0.05 per conversation, and the seat-included approach, all priced honestly.
Nick Timms · Aug 18, 2026Sierra's contracts reportedly start near $150K a year. The best Sierra alternatives for 2026 across every tier: enterprise peers, per-outcome agents from $0.05 per conversation, specialists, and the seat-included approach, all priced honestly.
Nick Timms · Aug 18, 2026Superhuman now starts at $25 per user per month, and the tier people actually want is $33 to $40. The 8 best alternatives for 2026, priced from every vendor's own page, plus the honest answer for teams.
Nick Timms · Jul 29, 2026The four AI support agents compared on architecture, pricing, and their own resolution claims, and the question smaller teams should ask before buying one.
Nick Timms · Jul 23, 2026Seven help desks judged for SaaS teams by stage, from founders' Gmail to enterprise, with verified 2026 pricing and an honest look at where each one fits.
Nick Timms · Jul 23, 2026Switching from Hiver to Drag without moving an email: the export to request early, the one-sitting cutover, and what carries over versus what you rebuild.
Duda Bardavid · Jul 22, 2026The 8 best Tidio alternatives for 2026, compared on what actually drives the switch: conversation quotas, the Lyro add-on, the 10-seat cap, and the $749 cliff.
Nick Timms · Jul 11, 2026The 8 best Parahelp alternatives for 2026, compared on verified per-resolution rates, what each counts as billable, and when you don't need an agent at all.
Nick Timms · Jul 10, 2026How AI customer support actually bills in 2026: every vendor's verified rate, the five pricing models, the year's pivots, and the same month costed across all of them.
Nick Timms · Jul 10, 2026The 10 best live chat tools for 2026, sorted by the kind you actually need: chat in your support queue, chat-first platforms, free widgets, and self-hosted.
Nick Timms · Jul 9, 2026
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