Sortd is an email organizing software. Their features go from Kanban view to some sort of shared task boards. We believe there are several aspects you should consider before signing in with them.

By working as a skin for Gmail, Sortd allows users to stay in the same platform, which is cool. However, if you have tried it, you may have noticed some aspects that need to be massively improved:

  • Its speed needs improvement;
  • It completely rebrands your Gmail experience;
  • It is not truly collaborative;

So let’s jump into each of these aspects, shall we?

Speed

Do you know how awful it is to open your email and waiting a long time for information to appear? — Sortd users do.

Many have reported how slow it is, taking precious time and transforming email into a burden. Some users have even said that the way it’s organized makes it harder to find information.

Sortd completely rebrands the Gmail experience

“Sortd completely rebrands Gmail into their own interface. That’s not for everyone. We’ve found a lot of customers find that too much and intrusive.

Users of Gmail, like Gmail, and want to feel like they are still in Gmail.

Sortd is not truly collaborative

Shared Boards. This sounds good, no? However, Sortd does not offer a truly collaborative tool. Users can share (emails converted into) tasks with team mates, which is cool.

However, it’s not possible to, for example, reply to an email as a team. Users cannot reply to emails on behalf of each other, or reply on behalf of a team (a team using info@, for example).

Drag

We allow your team to learn faster and have less questions about what’s new. We also centralize work, because we have helpdesk boards inside your email. Basically we change everything, but we keep it visually the same.

At Drag we always think you can do far better, and here’s how we do this:

  • We develop a better solution with a more affordable price;
  • We mix ideas to make everything more appealing and easy to use;
  • We make the whole process completely visual and understandable;
  • We make your business life much simpler.

Our software is the only one that doesn’t add any new logins/websites for your team. It works straight from your Gmail Inbox.

By doing so, we allow your team to learn faster and have less questions about what’s new. We also centralize work, because we have Helpdesk boards inside your email. Basically we change everything, but we keep it visually the same.

We believe that simple solutions make everything better for both sides because they decrease the amount of new information you need to learn something new.

Besides that, Drag brings Kanban view into your email. This makes your work completely different – although it stays in the same similar place you already know.

Most features isn’t always better, so you have to really understand what works best for your company by thinking about what you really need.

You can add labels to your cards, so every task belongs somewhere. Here are some other features you can add to your cards:

  • Delegation of tickets; 
  • Customer info, such as phone number and company;
  • Progress bar;
  • Due dates;
  • Checklists; 
  • Internal notes.

All of it. Right into your Gmail team inbox.

Drag starts for free, but if you want to unlock its full power, it’s just $12/month/user.

Conclusion

Is Sortd a software you should have a look before choosing a final option? Definitely. But is it your best choice?

We believe that a Sortd alternative — the right one for you — have already thought about all of these simple aspects and solved them.

No software is flawless, but choose one that delivers at least the basic items you need for your overall experience on their platform.

Also, it is crucial to understand your needs and how much resources (time, people and money) you have available to invest on it.

Lastly, check Drag out to see if a Shared Inbox, in Gmail, in a Kanban format fits your needs. Maybe it does 🙂

Learn how to Transform your Business with Shared Inboxes by downloading our Ebook!

What you’ll learn inside Drag

Starting now, we’re aiming to share what our plans are, how we’re doing and what lessons we’re learning along the way.

You’ll get:

  • Just like this article, you’ll get real-time updates on what’s happening, what’s working and how it feels in a startup.
  • Quick videos explaining quick wins and how to grow your business
  • Live Instagram updates. Real-time stories of what’s happening

What now?

This is our attempt at sharing everything. It’s as simple as that You don’t have to be a customer to follow us.