Collision detection
Two agents, same email. Problem solved.
Drag detects when multiple team members view or draft a reply to the same email, and prevents duplicate responses before they happen.
- 200,000+ users
- 4.7 on G2
- No credit card
How it works
Real-time collision prevention, step by step.
Someone opens an email
Drag tracks when a team member starts viewing a shared email. A presence indicator appears on the card showing who's currently looking at it. Other team members can see this in real time across the board.
Another person opens the same one
Both see a real-time indicator showing who else is viewing or typing. Visual badges on the card make it instantly clear that the conversation is already being handled. No ambiguity, no duplication.
Compose locks for the second person
If someone is already typing a reply, the compose area locks for others. No duplicate responses. No conflicting answers. No embarrassed 'sorry for the double reply' follow-ups to customers.
Your shared inbox, accessible from any AI tool.
Connect your inbox to the AI tools your team already uses. Read, reply, assign, and resolve through MCP, API, or Drag Agent.
Drag Agent
Classifies, drafts, and resolves tickets end-to-end.
MCP Server
25 tools for read + write access from any AI client.
REST API
Boards, threads, contacts, automations. Webhooks included.
AI Drafts
Reads the thread, drafts a reply in your team's tone.
Auto-classification
Tagged by intent, sentiment, and urgency automatically.
Knowledge base
Answers grounded in your docs, emails, and tools.
It's not just for email replies.
Collision detection works everywhere your team collaborates.
Beyond replies
Task collision
Collision detection works on all card types: emails, tasks, WhatsApp conversations. If someone is working on it, you'll know. This prevents wasted effort across every part of your shared workflow, not just email replies.
Presence
Activity indicators
See who's currently active on each board. Real-time presence indicators show who's online and what they're looking at. Know at a glance whether your teammate is available or already deep in a conversation.
“Drag has made us more efficient by allowing us to monitor all emails and pick up emails for colleagues who are out of office, thus helping to improve our overall service and response time.”
Sabrina Naseem
Customer Success Team, Waste Logics
The inbox for teams and agents.
AI drafts, classification, and summaries included on all plans. 7-day free trial, no credit card required.
200,000+ users · 4.7 on G2 · CASA & SOC 2 certified
