There aren’t as many complete customer support software as Freshdesk around there. It has a considerable amount of different features that complement each other in various aspects.
Freshdesk tries to make the process more human and also more collaborative, so they allow peers with different knowledge to gather in the same conversation, avoiding restarting tickets and, consequently, this process makes users happier.
Their software starts with a free plan and basic and limited tools. In case it works better for you, prices range from $19 to $89 user/month. Each plan has more features.
For being so complete, when people use it for a while, they start to perceive that many of these features may not be needed in their daily routine.
What Freshdesk does is excellent, and if you need all the features they provide, they might be the right solution for you and your company.
However, what about if you don’t need everything they offer? Or even don’t want to invest all that money in software?
Let’s look at the best Freshdesk alternatives here.
Freshdesk free alternatives you should take a look
So if you don’t need a complex system, why don’t you go for more straightforward solutions? They can have many aspects that are valuable to you, such as:
- More affordable price or even free;
- More comfortable and more intuitive interfaces;
- More straightforward tools so your team can be smaller, and it takes less time to learn.
Drag
Drag should be on top of your list of Freshdesk free alternatives to try. Our software doesn’t require any new logins/websites for your team and works directly from your Gmail Inbox.
All you have to do is click on Install and Drag will instantly add a switch button to your Gmail, so you can start using all features right away. We also centralize work, because we have Helpdesk boards inside your inbox.
Drag has a forever-free Gmail Shared Inbox for small teams, or paid versions which you can read more about here.
osTicket
osTicket is another big platform for helpdesk and ticketing in general. Their free service is available worldwide exclusively for computers.
On the other hand, it’s not very simple to use, since it has many different assets and customizable features. If you have an idea of how to set things up and only need computers, it might be the right of Freshdesk free alternatives for you.
SpiceWorks
If you and your team work directly with IT, SpiceWorks might be among the best Freshdesk free alternatives for you. Their software is specialized in tickets for users. They also offer reports and options to work from your mobile.
Their software is forever free, and you can download files to your server, which is useful if you know how to do this. Otherwise, it might take a while to understand how it works.
Freshdesk Free Alternatives FAQs
What are the main benefits of using Freshdesk?
- Collaborative tools: Enables team members with different expertise to collaborate on the same ticket.
- Feature-rich platform: Includes tools for automation, analytics, ticketing, and more.
- Flexible pricing: Options range from a free plan to premium tiers for more advanced needs.
Are there any drawbacks to Freshdesk?
Some users may find that:
- Many features offered by Freshdesk are unnecessary for their daily operations.
- The pricing might be too high if all the features are not needed.
- Alternatives with simpler tools and interfaces could be a better fit for smaller teams
What makes Drag stand out among Freshdesk alternatives?
Drag integrates directly into Gmail, eliminating the need for additional software logins or external websites. It provides:
- A switch button in Gmail for instant access to features.
- Helpdesk boards within your inbox for centralized workflow management tool.
How can I decide which platform is best for my company?
Consider the following factors:
- Complexity: If you need a simple tool, platforms like Drag may suffice.
- Cost: Free alternatives can save costs if your needs are basic.
- Team size and skill level: Choose a tool with an interface and learning curve suitable for your team.
Conclusion
Freshdesk has lots of functionalities and works perfectly well, but do you need all of its features? More isn’t always best. Other free Freshdesk alternative options start from the same base and change the game in their own way.
Also, work centralization with email is something Freshdesk won’t offer in the same way as Drag.
This is the time when you have to think and understand your needs, how many resources you have available to invest in it, and what solution works better for your company.
Lastly, check Drag out if you are looking for a Helpdesk inside Gmail.
The best Freshdesk alternative.
Drag turns Gmail into your Team’s Workspace – One single place to support customers, manage tasks and close deals, from the place teams love: Gmail. We are a Techstars-backed Company, trusted by 30,000 users around the World.
