Collaboration Tools

The best Freshdesk free alternatives

By 21st June 2018 February 5th, 2020 No Comments

There aren’t as many complete customer support software as Freshdesk around there. It has a considerable amount of different features that complement each other in various aspects.

Freshdesk tries to make the process more human and also more collaborative, so they allow peers with different knowledge to gather in the same conversation, avoiding restarting tickets and, consequently, this process makes users happier.

Their software starts with a free plan and basic and limited tools. In case it works better for you, prices range from $19 to $89 user/month. Each plan has more features.

For being so complete, when people use it for a while, they start to perceive that many of these features may not be needed on their daily routine

What Freshdesk does is awesome, and if you need all the features they provide, they might be the right solution for you and your company. However, what about if you don’t need everything they offer? Or even don’t want to invest all that money on software?

Freshdesk free alternatives you should take a look

So if you don’t need a complex system, why don’t you go for simpler solutions? They can have many aspects that are valuable to you, such as:

  • More affordable price— or even free;
  • Easier and more intuitive interfaces;
  • Simpler tools, so your team can be smaller and it takes less time to learn.


Drag should definitely be on top of your list of Freshdesk free alternatives to try. Our software doesn’t require any new logins/websites for your team and works directly from your Gmail Inbox.

All you have to do is click on Install and Drag will instantly add a switch button to your Gmail, so you can start using all features right away.

More features don’t always mean better products, so you have to understand what works best for your company by thinking about what you really need.

We also centralize work, because we have Helpdesk boards inside your email. Basically, we change everything, but we keep it visually the same. And you can add labels to your cards, so every task belongs somewhere. Here are some other features you can add to your cards:

  • Delegation of tickets;
  • Customer info, such as phone number and company;
  • Progress bar;
  • Due dates;
  • Checklists;
  • Internal notes.

Right into your Gmail team inbox, Drag has a forever-free version for small teams, including kanban boards with drag’n’drop functionality to organize inquiries. If you want extra features, it has also paid versions that you can find here.


osTicket is another big platform for helpdesk and ticketing in general. Their free service is available worldwide exclusively for computers.

On the other hand, it’s not very simple to use, since it has many different assets and customizable features. If you have an idea on how to set things up and only need computers, it might the right of Freshdesk free alternatives for you.


If you and your team work directly with IT, SpiceWorks might be among the best Freshdesk free alternatives for you. Their software is specialized in tickets for users. They also offer reports and options to work from your mobile.

Their software is forever free and you can download files to your own server — which is good if you know how to do this, otherwise might take a while to understand how it works.


Freshdesk has lots of functionalities and works perfectly well, but do you need all of its features? More isn’t always best. Other free options start from the same base and change the game in their own way. Also, work centralization with email is something Freshdesk won’t offer in the same way as Drag.

This is the time where you have to think and understand your needs, how much resources you have available to invest on it and what solution works better for your company. 

Lastly, check Drag out to see if a Shared Inbox, in Gmail, in a Kanban format fits your needs. Maybe it does 🙂

Learn how to Transform your Business with Shared Inboxes by downloading our Ebook!

What you’ll learn inside Drag

Starting now, we’re aiming to share what our plans are, how we’re doing and what lessons we’re learning along the way.

You’ll get:

  • Just like this article, you’ll get real-time updates on what’s happening, what’s working and how it feels in a startup.
  • Quick videos explaining quick wins and how to grow your business
  • Live Instagram updates. Real-time stories of what’s happening

What now?

This is our attempt at sharing everything. It’s as simple as that You don’t have to be a customer to follow us.

Samantha Anacleto

Author Samantha Anacleto

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