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Shared Inbox

Looking for collaboration in email? So you need this

By June 8th, 2023No Comments
collaboration email

As communication and productivity tools, emails are quite useful. They have been around for a while, most professionals know how to use it and it can be very simple. However, until now it is used just individually. In other words, they’re personal accounts that don’t offer collaboration in email. Only if you copy someone, which gets many people in confusing situations.

Another main issue concerns about time spent on it when it comes to sharing. Research shows that an average worker can spend up to 6 hours a day on their inbox. And when you have to forward many messages, threads become messy and hard to track.

This is why email collaboration software exists, and it’s believed they represent a new era of email because of many reasons. Some reasons why you should bring collaboration in emails into your day-to-day work are:

Centralize Work

With many tools available, some teams work across multiple platforms daily: Helpdesk, CRM, Project Management and many others. By moving through them, sometimes pieces of information get lost and even team members lose themselves in the middle of it all.

To organize everything more simply, email works as a digital hub, centralizing work in a single platform that covers it all.

Also, it makes work more transparent, because everyone can know what other team members are working with, which means more productivity!

After all, most of the activities in business usually start and finish as emails: contracts, meetings, invoices, sales, etc. Collaboration in email can bring a team together to work on multiple tasks from one single place.

Save Time for the Team

By being able to assign messages to people, the software saves you much time. Beyond that, depending on how your team works, shared inboxes can automatize answers, organize follow-ups and keep track of leads.

Furthermore, for customer support and CRM, a shared inbox system makes your team more aware of what everyone else is working on and so going straight to the most productive task.

Collaboration in email + Kanban: you’ll handle email like a boss

Kanban is a great system developed by Toyota after the Second World War and has many valuable attributes, which we share at Drag. Some of them are:

  • It is visual, bringing a holistic view of tasks across different stages;
  • Kanban is simple, breaking several tasks down into smaller and manageable pieces;
  • It is productive, allowing sorting and prioritization of tasks;
  • And it just works.

With Kanban, work gets visual, and you know instantly what to do next. Managing work has never been so simple and easy to use.

Drag: the ultimate collaboration in email tool!

DragApp collaborative inboxOur software doesn’t add any new logins/websites for your team. It works straight from your Gmail Inbox. All you need to do is download it here and activating it into your inbox by clicking the Drag’s switch. And that’s it, you’re ready!

At Drag, we want to provide the best service possible, so we’re gathering the best of many worlds:

  • Shared inboxes
  • Kanban in email
  • Tasks
  • Checklists
  • CRM
  • Helpdesk
  • Centralize work in one single place, no there is more need to access tens of different platforms every day just to get your team to communicate efficiently.

By doing so, we allow your team to learn faster and have fewer questions about what’s new. We also centralize work, because we have Helpdesk/CRM functionalities and shared boards inside your email. We change everything, but we keep it visually the same.

The Kanban view is also incredibly helpful. By making all emails pop up visually, you can instantly understand in which stage everything is, and so you can spend less time on your email.

The fact that Drag works inside Gmail decrease drastically the time to be invested to learn about a new tool. It also centralizes work, by allowing Helpdesk to be managed within the same space as emails and To-Dos.

Drag starts and stays for free, but if you want to unlock its full power, prices start at $3/month/user. We believe that simple solutions make everything better for both sides because they decrease the amount of new information you need to learn something new.

Here are some other features you can add to your cards in a Kanban board:

  • Delegation of tickets;
  • Customer info, such as phone number and company;
  • Progress bar;
  • Due dates;
  • Checklists;
  • Internal notes.

All of it. Right into your Gmail team inbox.


Collaboration in email works very well, and there are many proofs to that.

You wouldn’t be looking for a solution if everything was fine in your company. Solutions require changes, and work has to be done to achieve these changes. The more you’re active about this, the most your company will make from this change, so don’t be afraid to challenge yourself and then feel the difference in productivity after your team collaborates more in a platform as simple and crucial as email.

Learn how to Transform your Business with Shared Inboxes by downloading our Ebook.

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Samantha Anacleto

Author Samantha Anacleto

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