These Google Groups for Business were made for some specific tasks, such as:
- Creating a email lists system for members;
- Web forums for any kind of subject inside your business;
- Q&A forums, specifically for questions and some kind of help desk.
But after some time, Google has also added the “collaborative inbox” feature. By the time, softwares with the same technology weren’t very significant in the market.
Differently from that, today there is a big variety of options when it comes to sharing your inbox. Every software has its own particularity, so you and your team should gather and discuss each one solves your company’s problems the best way — and we truly doubt this solution is G Suite Groups emails.
So let’s see why not:
G Suite Groups are not a shared inbox
Personally, I understand that using G Suite Groups for sharing inboxes is a part of an evolutive process for a time when shared inbox softwares didn’t exist. For people that use it for a long time it might be the best solution, but currently there are lots of good softwares with affordable prices — some are even for free.
The differences are huge, but you should pay attention to some key points of the best shared inboxes:
- No repetition of emails i.e. no need to cc, bcc, or fwd emails all the time;
- Assignment of emails to team members;
- Off–email communication, so you and your peers don’t need to email each other;
- Simple and organized user interface;
Assignments are not clear
Using G Suite Groups as shared inboxes may generate not only confusion in internal discussions, but also in accountability. It’s very hard to assign emails to certain team members while using G Suite Groups. And this is definitely a required feature that a G Suite Groups alternative need to offer.
As a result, this generates two kinds of issues:
- Confusion around who should be replying to each email, that may result in nobody replying to some emails at all;
- The opposite of the point above, i.e. two or more team members replying to the same emails multiple times.
Non of the options above is very good for your business and external relationships like a customer, right?
Internal communication is confusing
With G Suite Group, talking to a member of your team would generate a new email. Logical, right? What many people still don’t know is that other kind of communication – especially internal discussions within your team – can exist right into your inbox, without sending any extra emails to anyone.
Instead of needing to use email itself to communicate internally, teams should be able to have internal chats to collaborate before replying back to a customer or external party.
With Drag, you can use notes individually with each email, so you can align what’s going to be replied with your team and keep it all organized.
Drag: the ultimate replacement for a G Suite Group
Our software doesn’t add any new logins/websites for your team. It works straight from your Gmail Inbox. All you need to do is download it here and activating it into your inbox by clicking the Drag’s switch. And that’s it, you’re ready!
By doing so, we allow your team to learn faster and have less questions about what’s new. We also centralize work, because we have Helpdesk/CRM functionalities and shared boards inside your email. Basically we change everything, but we keep it visually the same.
The Kanban view is also incredibly helpful. By making all emails pop up visually, you can instantly understand in which stage everything is, and so you can spend less time on your email.
The fact that Drag works inside Gmail decreases drastically the time to be invested to learn about a new tool. It also centralizes work, by allowing Helpdesk to be managed within the same space as emails and To Dos.
Drag starts and stays for free, but if you want to unlock its full power, prices start at $3/month/user. We believe that simple solutions make everything better for both sides because they decrease the amount of new information you need to learn something new.
Here are some other features you can add to your cards in a Kanban board:
- Delegation of tickets;
- Customer info, such as phone number and company;
- Progress bar;
- Due dates;
- Internal notes.
All of it. Right into your Gmail team inbox.
G Suite Group is truly a technology from the past, so to move forward you’ll have to think about your team’s needs and on a software that works for you.
After some research you’ll probably realize how simple shared inboxes can be — and their potential when it comes to team communication and productivity.
What you’ll learn inside Drag
Starting now, we’re aiming to share what our plans are, how we’re doing and what lessons we’re learning along the way.
▪ Just like this article, you’ll get real-time updates on what’s happening, what’s working and how it feels in a startup.
▪ Quick videos explaining quick wins and how to grow your business
▪ Live Instagram updates. Real-time stories of what’s happening
This is our attempt at sharing everything. It’s as simple as that You don’t have to be a customer to follow us.