Stay inside Gmail to solve tickets that come in by email. It’s ton faster. Drag is Customer Support inside Gmail.
Drag for Customer Support?
🚀 1. Set up a shared board e.g. support@
Everyone in your team can access emails from info@, sales@ or any other email address you turn into a shared inbox.
🚀 2. Set up your customer support pipeline
Rename the columns to categorize customers enquiries, like “New”, “In progress” and “Closed”.
🚀 3. Use internal comments to solve stuff together
No ticket numbers. No need to forward, cc or bcc. Communicate with your team on the spot to support customers.
🚀 4. Make your customers happier, faster.
Stay in your inbox and save both yours and your customers’ time.