Shared contacts
One contact list for your whole team
Centralise contact information across email and WhatsApp. Every team member sees the same profiles, notes, and conversation history.
- 200,000+ users
- 4.7 on G2
- No credit card
Unified profiles, shared across the team.
Unified profiles
Unified profiles
Centralise contact information across email and WhatsApp. Every team member sees the same up-to-date profiles, notes, and conversation history. No more 'has anyone spoken to this person before?' The answer is always one click away.
Custom data
Custom fields
Add fields specific to your workflow: department, contract value, location, preferred language. Build contact profiles that match how your team actually works. Standard CRM fields plus anything custom you need.
Your shared inbox, accessible from any AI tool.
Connect your inbox to the AI tools your team already uses. Read, reply, assign, and resolve through MCP, API, or Drag Agent.
Drag Agent
Classifies, drafts, and resolves tickets end-to-end.
MCP Server
25 tools for read + write access from any AI client.
REST API
Boards, threads, contacts, automations. Webhooks included.
AI Drafts
Reads the thread, drafts a reply in your team's tone.
Auto-classification
Tagged by intent, sentiment, and urgency automatically.
Knowledge base
Answers grounded in your docs, emails, and tools.
Full conversation history
Full context on every conversation.
Know who you're talking to before you start typing.
When someone emails you, Drag shows their full contact card: name, company, phone, custom fields, and every previous conversation across all boards. Your team replies with context, not guesswork.
This is especially powerful for sales and account management teams who need relationship history at their fingertips. Before replying to a lead, see every past interaction: emails sent, responses received, current status, and internal notes from teammates. The full picture, without switching to a CRM.
Shared contacts also prevent duplicate entries. When a contact emails your support address and your sales address, both boards reference the same profile. Notes added by the sales team are visible to the support team. One contact, one source of truth, across every board.
“It's really nice to have a universal and scalable solution that can bring consistency across different teams in our organization!”
Madison Ingraham
Data Admin & IT, CBH Homes
The inbox for teams and agents.
AI drafts, classification, and summaries included on all plans. 7-day free trial, no credit card required.
200,000+ users · 4.7 on G2 · CASA & SOC 2 certified
