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What is a Team Inbox?

Team inbox is a collaborative tool for teams to manage emails that come into an inbox. It usually applies to company emails such as sales@, support@ or info@. With a Team Inbox, there is no need to cc, bcc or forward emails around. Instead, teams work together, in real time, to make the right emails reach the right people, at the right time.

“Share company emails such as support@, sales@ right inside Gmail.”

Here’s how we think

Email is the foundation for most business workflows. For supporting customers, closing deals or managing projects, email is most times the primary communication tool.

However, email was built for 1:1 communication. As a result, multi-billion-dollar industries were built on the back of this problem. Help Desk, CRM, Task Management tools. All of these were born based on the fact that email is not collaborative.

Recently, the concept of Team Inbox is changing the productivity landscape. The ability to manage company emails such as support@ or sales@, collaboratively in a team, makes email a better alternative than many business tools.

Drag is the simplest team inbox for teams working in G Suite. Because you can share company emails such as support@, sales@ plus personal emails such as john@, right inside Gmail. With Drag, there is not need to move back and forth between your personal and Team Inbox.

Here at Drag, we believe that teams who live and breathe email, want to control their work in one tool, one place and one way. We also believe a Team Inbox plays a crucial role in this, and should work where millions of companies spend their time – G Suite. With Drag, there is not need to move back and forth between different tools.

In this page you will learn more about Drag and why you should consider it as a Team Inbox.

We hope this helps…

Nick Timms
, Co-Founder @ Drag

The  TOP  reasons why companies use Drag as a Team Inbox


Work inside Gmail

First of all, Drag integrates seamlessly into Gmail, the tool you already know and love. This means no more navigating back and forth between your personal inbox and another collaborative tool. No disruption of your normal Gmail organization. Say goodbye to trainings or complex onboarding processes. Drag is super simple.


Feel like in Gmail

Also, being in Gmail is nice, but not enough. Besides that, Drag is being carefully built to feel like Gmail too. For example, some tools integrate with Gmail but disrupt the whole user experience. But our interface coexists with Gmail’s in a way that users don’t feel they are using another tool. It’s just Gmail. But with superpowers.


Manage more than just emails

Shared Inbox is great for teams that work together on sales, Help Desk and other workflows. However, a simple flow of emails-in-emails-out is not enough most times. Sometimes, workflows do not start or end as emails. For this reason, in Drag, we work with “cards”. For example, each card can represent an email, a client, a lead, a ticket, a task. In short, it’s really up to you to manage your workflows the way your business needs. We bring the building blocks you need to get things done your way.


Work in a visual way

Finally, visual workflows are proven to make your team work faster and happier. For example, tools such as Trello,, Asana and Jira all use a visual way of working, called Kanban. It kicks the ass of traditional lists. Nowadays, almost every task management software offers this and Drag brings this to email also to make your life easier also. Optionally, of course.

Control teamwork in one tool, one place and one way.

team inbox

Shared Inbox    COLLABORATION   

Drag instantly and seamlessly turns Gmail into a Team Inbox. Share company emails such as support@, sales@ right inside Gmail.

Multiple boards    WORKFLOW   

Your team can use shared boards and shared inboxes like they were their own – it can be used for anything from a simple Help Desk and CRM to a Marketing board.

team inbox

Email delegation    COLLABORATION   

Need to delegate emails or tasks to someone, like your assistant? Simply select specific emails or tasks and allow team members to get things done on your behalf.

Kanban / list views    WORKFLOW   

Drag turns Gmail into a Kanban layout (we call them boards). It’s a proven way to be more organized. You know how to use Gmail, so no training needed.

Tasks in inbox    WORKFLOW   

Not everything comes as an email, sometimes there’s a separate task. You can add tasks directly to your inbox. Drag is the Team Inbox that also manages tasks.

team inbox

Email assignment    COLLABORATION   

Get work done faster by assigning emails and tasks to the best-placed team members. You can see, at a glance, who’s working on what.

@mentions    COLLABORATION   

@mention your team to start a real-time chat with someone to solve a Help Desk ticket faster, or to close a deal with more value. You can chat, internally, on any shared emails or tasks.

team inbox

Internal team chat    COLLABORATION   

A private space for you and your team. Add context to any conversation by collaborating behind the scenes with your team.

Email notes    WORKFLOW   

Can’t remember some details? Add notes to any email so you’re always have information to hand.

Checklists    WORKFLOW   

Most emails come with things to get done. Separate these out and add them as actionable tasks.

Due dates    WORKFLOW   

Is there a deadline – something you need to get done by a date? Keep things on track by adding a due date.

Drag to boards    COLLABORATION   

Drag works across boards. Received an email directly to you? Drag it to a team board so your entire team can help solve faster.

Sort emails / tasks    WORKFLOW   

Emails come and go, sometimes it’s hard to keep track. Keep your inbox organized by dragging emails to different columns on your board. It’s really as simple as that.

Filter emails / tasks    WORKFLOW   

Filter your boards so that you can focus on the things that matter most. You can filter by person, statuses, colors and labels.

Color coding    WORKFLOW   

Get a better overview of your boards by color-coding them based on time zones, urgency levels or anything that works best for you.

Approved Google secure   SECURITY  

Officially approved by Google-appointed third party security assessors.

Gmail add-on    MOBILE   

Work on Drag on the move. Drag’s Gmail add-on installs across devices and help organize your boards when you don’t have access to your computer.

Calendar integration    INTEGRATION   

Drag syncs. with your Google Calendar. Any email or task with a due date attached, will be automatically added to your Google Calendar so your team knows when stuff needs to be finished.

team inbox

* Column automation    WORKFLOW   

Easily automate repeatable workflows. Automatically send emails to boards, assign emails and create tasks for your team.

* Merge cards    INTEGRATION   

Merge cards into a collections to save time and energy. Group different emails and tasks into one single card to better manage your work.

team inbox

* Shared labels    COLLABORATION   

Share labels and organize your boards across your team with shared labels, adding an extra layer of organization to your Team Inbox.

team inbox

* Shared drafts    COLLABORATION   

Work together on replies. Collaborate using shared drafts. Write a reply and have your colleague check it before sending.

* Google Groups    INTEGRATION   

Connect Google Groups to boards for your team to immediately manage the Groups inbox.

* Reply as @alias    COLLABORATION   

Reply as yourself, your team or as the shared inbox address such as sales@ or support@.

* Activity log    WORKFLOW   

Get a full history of all actions on a board. Learn what and when you need to deal with an email or task.

Want to see more?

* Above all, we are working to deliver on our vision of the Everything Inbox. Please view and feedback on future features



AND we created the category of the Everything Inbox for you.

Here is the defining moment…

Here is us defining the category of the Everything Inbox. Our clear vision from day one: Empower teams who live and breathe email, to control their work in one tool, one place and one way.

As featured in

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See what customers are saying about the Everything Inbox

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